Corina Baes
Dubai
Summary
Refined and service-driven Front Office Supervisor with over four years of experience in ultra-luxury hospitality in Dubai. Currently leading front office operations at Raffles The Palm Dubai, following three years with Armani Hotel Dubai. Recognized for delivering exceptional guest experiences, managing VIP clientele, and upholding the highest standards of five-star service excellence. Adept at team leadership, operational control, and refined guest relations within multicultural environments. Open to immediate international relocation.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Front Office Supervisor
Raffles The Palm Dubai, UAE
2024.07 - 2026.03
- Oversee daily Front Office operations within a luxury beachfront resort
- Lead, mentor, and supervise front desk associates to ensure seamless guest journeys
- Personally manage VIP arrivals and high-profile clientele
- Handle guest complaints and service recovery with discretion and professionalism
- Monitor occupancy trends and optimize staffing efficiency
- Ensure compliance with brand standards and operational procedures
- Support revenue integrity through billing audits and financial accuracy
Guest Service Agent
Armani Hotel Dubai, UAE
2022.12 - 2024.07
- Delivered personalized check-in and check-out experiences aligned with ultra-luxury standards
- Managed guest accounts, deposits, and billing procedures
- Ensured Tourism Dirham compliance via Opera PMS reconciliation
- Closed city ledgers with complete documentation
- Processed rebates and approved refunds
- Assisted guests with concierge services and bespoke arrangements
Lobby Hostess
Armani Hotel Dubai, UAE
2021.04 - 2022.11
- Welcomed and escorted guests in accordance with brand luxury standards
- Coordinated VIP arrivals and executive guest requests
- Maintained exceptional lobby presentation and guest comfort
Personal Assistant
Diplomat Med, Republic of Moldova
2018.01 - 2020.01
- Managed executive calendars and confidential correspondence
- Coordinated business travel and accommodations
- Prepared reports, presentations, and maintained administrative systems
Education
Master’s Degree - International Transactions & Economic Diplomacy
Academy of Economic Studies of Moldova
Moldova 2020.01 - 2022.01
Bachelor’s Degree - International Relations & Political Sciences
State University of Moldova
Moldova 2017.01 - 2020.01
Skills
- Luxury Guest Experience Management
- VIP Client Relations
- Front Office Leadership
- Revenue & Billing Accuracy
- Opera PMS
- Service Recovery
- Multicultural Team Coordination
LANGUAGES
English – Fluent
Romanian – Native
Russian – Fluent
Timeline
Front Office Supervisor
Raffles The Palm Dubai, UAE
2024.07 - 2026.03
Guest Service Agent
Armani Hotel Dubai, UAE
2022.12 - 2024.07
Lobby Hostess
Armani Hotel Dubai, UAE
2021.04 - 2022.11
Master’s Degree - International Transactions & Economic Diplomacy
Academy of Economic Studies of Moldova
2020.01 - 2022.01
Personal Assistant
Diplomat Med, Republic of Moldova
2018.01 - 2020.01
Bachelor’s Degree - International Relations & Political Sciences
State University of Moldova
2017.01 - 2020.01