Summary
Overview
Work History
Education
Skills
Timeline
Generic

CORNELIUS KIMBEFE JANG

DUBAI

Summary

Proven leader in housekeeping and guest relations, I significantly enhanced room cleanliness and efficiency at AIRDXB, supervising a team of 15 to exceed brand standards. Skilled in staff training and development, I implemented quality assurance controls that reduced complaints and improved customer satisfaction. My strong communication and problem-solving abilities ensure optimal operational performance and guest experience.

Overview

4
4
years of professional experience

Work History

HOUSE KEEPING SUPPERVISOR

AIRDXB
02.2021 - 09.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Evaluated employee performance and developed improvement plans.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
  • Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Light Motor Vehicle Driver

FAMILY OWNED EMPLOYER
01.2022 - 10.2023
  • Developed strong relationships with clients through excellent communication skills and professional demeanor.
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Handled emergency situations calmly and efficiently, applying first aid training when necessary.
  • Collaborated with fellow drivers to ensure smooth operations within the company''s transportation team.
  • Prevented potential accidents through vigilant defensive driving practices.
  • Maintained vehicle safety and ensured proper functioning through regular inspections and maintenance.
  • Achieved punctuality in pick-up and drop-off times, prioritizing time management during daily tasks.
  • Resolved conflicts between passengers skillfully while maintaining a respectful atmosphere within the vehicle.
  • Assisted with loading and unloading of cargo, ensuring safe transport of goods.
  • Ensured passenger safety by conducting thorough pre-trip vehicle inspections before each journey commenced.
  • Provided assistance to passengers with special needs, ensuring a comfortable travel experience for all individuals involved.

Education

High School Diploma -

HIBUMS POLYTECHNIC,
BAMENDA
09.2016

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Task assignment
  • Cleaning techniques
  • Staff Scheduling
  • Training and mentoring
  • Staff Training and Development
  • Health and safety compliance
  • Cleaning bathrooms
  • Cleaning practices
  • Department coordination
  • Vacuuming and sweeping
  • Workload prioritization
  • Quality improvements
  • Customer Relationship Management
  • Sanitation Standards
  • Sorting and washing laundry
  • Chemical Handling
  • Ordering cleaning supplies
  • Quality Assurance Controls
  • Folding clean laundry
  • Employee evaluations
  • Staff evaluations
  • Performance Improvements
  • Window Cleaning
  • Waste disposal
  • Performance Evaluation
  • Report Generation
  • Dusting furniture
  • Pest Control
  • Team Coordination
  • Problem-Solving
  • Clear Communication
  • Work Inspection

Timeline

Light Motor Vehicle Driver

FAMILY OWNED EMPLOYER
01.2022 - 10.2023

HOUSE KEEPING SUPPERVISOR

AIRDXB
02.2021 - 09.2024

High School Diploma -

HIBUMS POLYTECHNIC,

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CORNELIUS KIMBEFE JANG