CORNELIUS KIMBEFE JANG
DUBAI
Summary
Proven leader in housekeeping and guest relations, I significantly enhanced room cleanliness and efficiency at AIRDXB, supervising a team of 15 to exceed brand standards. Skilled in staff training and development, I implemented quality assurance controls that reduced complaints and improved customer satisfaction. My strong communication and problem-solving abilities ensure optimal operational performance and guest experience.
Overview
4
4
years of professional experience
Work History
HOUSE KEEPING SUPPERVISOR
AIRDXB
Dubai, United Arab Emirates
02.2021 - 09.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Trained and mentored new staff on cleaning and safety protocols.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Developed and implemented staff recognition programs to motivate and reward employees.
Light Motor Vehicle Driver
FAMILY OWNED EMPLOYER
01.2022 - 10.2023
- Developed strong relationships with clients through excellent communication skills and professional demeanor.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Handled emergency situations calmly and efficiently, applying first aid training when necessary.
- Collaborated with fellow drivers to ensure smooth operations within the company''s transportation team.
- Prevented potential accidents through vigilant defensive driving practices.
- Maintained vehicle safety and ensured proper functioning through regular inspections and maintenance.
- Achieved punctuality in pick-up and drop-off times, prioritizing time management during daily tasks.
- Resolved conflicts between passengers skillfully while maintaining a respectful atmosphere within the vehicle.
- Assisted with loading and unloading of cargo, ensuring safe transport of goods.
- Ensured passenger safety by conducting thorough pre-trip vehicle inspections before each journey commenced.
- Provided assistance to passengers with special needs, ensuring a comfortable travel experience for all individuals involved.
Education
High School Diploma -
HIBUMS POLYTECHNIC,
BAMENDA 09.2016
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Task assignment
- Cleaning techniques
- Staff Scheduling
- Training and mentoring
- Staff Training and Development
- Health and safety compliance
- Cleaning bathrooms
- Cleaning practices
- Department coordination
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Customer Relationship Management
- Sanitation Standards
- Sorting and washing laundry
- Chemical Handling
- Ordering cleaning supplies
- Quality Assurance Controls
- Folding clean laundry
- Employee evaluations
- Staff evaluations
- Performance Improvements
- Window Cleaning
- Waste disposal
- Performance Evaluation
- Report Generation
- Dusting furniture
- Pest Control
- Team Coordination
- Problem-Solving
- Clear Communication
- Work Inspection
Timeline
Light Motor Vehicle Driver
FAMILY OWNED EMPLOYER
01.2022 - 10.2023
HOUSE KEEPING SUPPERVISOR
AIRDXB
02.2021 - 09.2024
High School Diploma -
HIBUMS POLYTECHNIC,