Corvi Mistry

Team Management:

▪ Managed and supervised a team of customer service personnel, ensuring smooth and efficient operations.

▪ Provided guidance, support, and training to team members to improve their performance and productivity.

Onboarding and Training:

▪ Lead the onboarding process for new customers, ensuring a smooth and positive experience.

▪ Provide training sessions to clients on product features, functionality, and best practices.

▪ Developed a culture of excellence and adherence to policies and procedures through staff training and coaching.

▪ Monitored and evaluated team members' performance, offering constructive feedback, and implementing necessary

improvements.

Relationship Management:

▪ Develop and nurture strong relationships with key stakeholders within client organizations.

▪ Act as the main point of contact for customer inquiries, concerns, and escalations.

Product Knowledge:

▪ Maintain a deep understanding of our products or services to effectively support and guide customers.

▪ Stay informed about product updates and communicate relevant information to clients.

▪ Conducted regular team meetings to communicate goals, objectives, and performance expectations, fostering a positive

work environment.

Customer Advocacy:

▪ Advocate for customers within the company, conveying their needs and feedback to relevant teams.

▪ Collaborate with sales and product teams to identify upsell and cross-sell opportunities.

▪ Assisted sales and marketing teams in managing and documenting customer accounts.

Administrative Tasks

▪ Performing an array of administrative tasks from managing calendars, generating correspondence, and planning and

coordinating.

▪ Ensure proper documentation of all initiatives, tasks, progress, and performance updates

HR Assistance:

▪ Onboarding and Offboarding: Take charge of the onboarding and offboarding process for staff, ensuring a smooth transition.

▪ Maintaining payroll attendance records to calculate salaries for processing through WPS.

▪ Assisted in preparing Offer Letters, Contracts, Experience Letters, Salary Certificates, Bank Letters, and Memos.

▪ Assist in the day-to-day operations of the HR department, including maintaining employee records, filing, and data entry.

▪ Support the recruitment process by coordinating interviews, collecting and organizing candidate documents, and facilitating communication between candidates and hiring managers.

▪ Assist in the onboarding process for new hires, ensuring all necessary paperwork is completed, and orientations are conducted effectively.

▪ Support employee engagement initiatives and activities to foster a positive workplace culture.

▪ Help administer HR programs, policies, and procedures, ensuring compliance with local laws and regulations.

▪ Respond to employee inquiries and provide support on HR-related matters.

▪ Worked closely with the PRO to handle government-related paperwork and provide staff support for compliance

purposes.

Accounts Assistance

▪ Served as a backup in the absence of Accounts Manager to assist with Issuing invoices to customers and external partners,

as needed.

▪ Processing Invoices, issuing Cheque Receipts, arranging Cheque collections, and updating ZOHO CRM etc.

▪ Check spreadsheets for accuracy

▪ Maintain digital and physical financial records

▪ Conduct basic book-keeping and administrative tasks.

▪ Facilitated effective communication and collaboration among departments by scheduling meetings and serving as a liaison between administrative personnel and senior management.

▪ Enhanced productivity of administrative staff by effectively delegating responsibilities and ensuring optimal performance.

▪ Ensured clear and efficient communication both internally and externally by effectively managing all communication

channels.

▪ Promoted seamless collaboration between administrative personnel and senior management, promptly addressing and

resolving needs and concerns.

▪ Provide administrative and coordination support across a variety of marketing initiatives including raising of PO’s

▪ Maintain relationships with various suppliers to ensure timely delivery of campaign elements, giveaways or printed

literature

▪ Analyzed payroll requirements, accurately maintained payroll information, and processed monthly payroll via WPS

▪ Aided in HR responsibilities, including recruitment and onboarding procedures

▪ Supported new employees by assisting with document attestation, contributing to a streamlined onboarding experience

▪ Created administrative letters and collaborated with IT department to establish accounts and issue access cards

▪ Managed and updated HR data and employee files consistently

▪ Manage VISA, residency and travel arrangements for staff members, ensuring that all travel arrangements are made in accordance with company policies

▪ Facilitated effective communication and collaboration among departments by scheduling meetings and serving as a liaison between administrative personnel and senior management

▪ Enhanced productivity of administrative staff by effectively delegating responsibilities and ensuring optimal performance

▪ Ensured clear and efficient communication both internally and externally by effectively managing all communication channels

▪ Promoted seamless collaboration between administrative personnel and senior management, promptly addressing and resolving needs and concerns

▪ Provide administrative and coordination support across a variety of marketing initiatives including raising of PO's

▪ Maintain high standards in customer service to relevant stakeholders at all times reacting appropriately to all enquiries

▪ Maintain relationships with various suppliers to ensure timely delivery of campaign elements, giveaways or printed literature.

▪ Team management: Foster a positive and supportive work environment that encourages teamwork and individual growth through coaching, personal development, and feedback.

▪ Team Enhancement: Recruit, train, and supervise a team of quality team, setting performance goals and adjusting and evaluating team structure, strategy, and approach within the Customer experience function.

▪ Customer Experience Enhancement: Work closely with the operational team to closely monitor performance and feedback to implement improvements based on customer, team, and stakeholder feedback.

▪ Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.

▪ Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuinecommitment to customer satisfaction.

▪ Troubleshoot and resolve customer concerns, identifying opportunities for process improvements and collaborating with relevant teams to implement changes.

▪ Build and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine commitment to their satisfaction.

▪ Established courteous communication with customers through multiple channels.

▪ Resolved intricate or persistent customer issues through investigation and problem-solving.

▪ Contributed to the recruitment and evaluation of staff members.

▪ Provided comprehensive training to enhance staff's ability to deliver exceptional customer service. ▪ Continuously monitored phone calls and offered constructive feedback to team members.

▪ Conducted regular meetings with management to provide updates on team progress.