Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

COURTNEY MARCU

Business And Financial Management
APO

Summary

Results-oriented and mission-driven professional with over 7 years of progressive experience in administrative operations, financial management, customer service, and hospitality within both civilian and military environments. Demonstrated success supporting Army MWR programs and NAF business operations, with deep knowledge of budgeting, internal controls, supply procedures, and program evaluation. Skilled in analyzing financial statements, reconciling complex data, and driving operational improvements aligned with strategic goals. Highly organized and detail-focused, with strong communication skills and a proven ability to thrive under pressure. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and military MIS platforms such as FMBS, RecTrac, and ALPMS. Known for professionalism, integrity, and a steadfast commitment to excellence in service to both organization and community.

Overview

11
11
years of professional experience
4044
4044
years of post-secondary education

Work History

Administrative Support Specialist Business Operations Division NF-03

Rhine Ordnance Barracks (ROB)
08.2024 - Current
  • Serves as a headquarters-level Action Officer and Subject Matter Expert (SME) for Business Operations Division (BOD), supporting oversight of multiple MWR revenue-generating activities including bowling centers, clubs, golf courses, and resale operations.
  • Develops and implements internal control programs and standard operating procedures (SOPs) to ensure regulatory compliance, fiscal integrity, and operational efficiency across all MWR business units.
  • Reviews financial statements, budget reports, and program documentation to identify discrepancies, trends, and actionable improvements.
  • Performs evaluative analysis of operating expenditures, tracks purchase requests, and ensures spending aligns with mission priorities and established benchmarks.
  • Provides detailed support for NAF budget planning, reconciliation, and execution, including revenue forecasting, variance analysis, and submission of accurate and auditable fiscal documentation to NAF Financial Services.
  • Maintains oversight of purchasing and supply procedures to ensure all procurement actions are following Army and NAF guidelines for all 11 Business Operations.
  • Assists with correspondence drafting and routing in response to OPORDs, taskers, and senior leadership directives in accordance with AR 25-50 and Army writing standards.
  • Leads the annual competitor pricing review process for resale and food service items; prepares proposals for price and product line adjustments.
  • Provides operational oversight of MWR MIS platforms, including: RecTrac – Point of sale, scheduling, league management, and financial tracking; FMBS – Budget formulation, monitoring, and execution.
  • Ensured timely and accurate submission of Daily Activity Reports (DARs), accounting transactions, and fiscal documentation.
  • Assists with the resolution of customer complaints and feedback, implementing service changes as appropriate to improve satisfaction and reduce recurring issues.
  • Collaborates in the strategic planning and execution of MWR programs, with all events aligned to the FMWR 18-month calendar and the DFMWR Strategic Plan; submits timely AARs.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.

Financial Management Technician NF-03

Rhine Ordnance Barracks (ROB)
06.2022 - 08.2024
  • Actively participates in keeping up with all controlled forms.
  • Knowledge on Business Budgets and skilled in accessing the budget for FY23.
  • Actively assists with making sure all facilities are following all Internal Control Procedures.
  • Expert in inputting data into FMBS during Budget season.
  • Actively continue to succeed at monthly Cash counts.
  • Actively reviewing concessionaire documents. DAR corrections.
  • Invoices and payable processing.
  • Actively recommends, develops, and implements internal controls as they are necessary.
  • Actively participates in the management of the activity or organization by performing a wide variety of clerical and administrative support duties.
  • Serves as the central point of contact for matters related to day-to-day operations.
  • Proficient in monthly inventory.
  • Actively reviewing IMPAC request.
  • Actively assists with assisting with official travel arrangements.
  • Actively Reconciling Concessionaire and Army Recreation Program (ARMP) Monthly Reports.
  • Managed accounts payable and receivable functions, maintaining clear records of all transactions for easy reference during audits or other reviews.

Manager NF-03

LANDSTUHL COMMUNITY CLUB
09.2021 - 06.2022
  • Expert in Day-to-day operations of facility including scheduling of employees, time and attendance/payroll and daily activity reports (DAR).
  • Knowledge on Business Budgets and skilled in accessing the budget for FY23.
  • Actively continue to succeed at monthly Cash counts.
  • Actively reviewing concessionaire documents and DAR corrections.
  • Invoices and payable processing.
  • Actively participates in the management of the activity or organization by performing a wide variety of clerical and administrative support duties.
  • Serves as the central point of contact for matters related to day-to-day operations.
  • Proficient in monthly inventory and invoice processing as well as ordering.
  • Manage Army Recreation Program (ARMP) Room that generates over $35,000 monthly as well as being proficient at paying jackpots and machine malfunctions as well as Bi-Weekly cash collections.

Manager NF-03

STRIKERS BOWLING CENTER
12.2018 - 08.2021
  • Assisted with planning and implementing bowling and bar programming such as Leagues, “Kids bowl free”, Karaoke and tasting events.
  • Took part in removal of 6 bowling lanes that were sold to Seoul Korea.
  • Have experience in coaching employees to meet mission requirements to help serve our community better.
  • Oversaw and assisted MWR snack bar operations before moving to a concessionaire contract.
  • Assisted 2 months in advance with helped coordinate a smooth transition from moving from our snack bar to the concessionaire and assisted with implementing standard operating procedures.
  • Expert in Day-to-day operations of facility including scheduling of employees, time and attendance/payroll and daily activity reports (DAR).
  • Temporary promoted to interim manager three times until position was filled, as well as trained two managers.
  • Actively participates in the management of the activity or organization by performing a wide variety of clerical and administrative support duties.
  • Serves as the central point of contact for matters related to day-to-day operations.
  • Helped and assisted with executing community events such as 4th of July and Oktoberfest.
  • Proficient in monthly inventory and invoice processing as well as ordering.
  • Manage slot casino that generates over $35,000 monthly as well as being proficient at paying jackpots and machine malfunctions.

Teller

COMMUNITY BANK
01.2018 - 06.2018
  • Resolved 150+ customer disputes in a calm and intelligent manner.
  • Did Currency Exchanges for Euro, Dollars, and Pounds.
  • Helped customers deposit and withdraw from checking and savings accounts.
  • Assisted with customers on Euro one-time payments.
  • Assisted with the Newcomers Briefs for incoming families.

Bank Manager

USAA
02.2017 - 08.2017
  • Effectively resolved hundreds of customers common checking, savings, fraud, and Web bill pay issues.
  • Developed Fraud cases for customer with their accounts that had been compromised.
  • Helped Customers Understand savings and CD accounts.
  • Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.

Resident Assistant

BROOKDALE ASSISTED LIVING
01.2015 - 12.2015
  • Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Responsible for balancing the cash draw at the close of each shift.
  • Complied and maintained non-monetary reports and records.
  • Kept in contact with their health insurance providers.
  • Responsible for getting the residents their medication and getting them to their appointments.
  • Improved communication between residents and management through consistent updates.

Education

High School Diploma -

Murray High School
Murray, Kentucky
03.2015

Bachelor of Science - Business Management

University of Maryland University College Europe
Baumholder, Germany

Skills

Proficient in Microsoft, Excel, Power BI, RecTrac

Attention to detail

Activity reporting

Organizational management

NAF Accounting

Data entry

Multitasking and time management

Fast learner

Office administration

Account reconciliation

Report preparation

Business correspondence

Training

  • NAF Financial Management for Program Managers
  • Coaching for Today
  • ARMP Route Management System
  • NAF Internal Controls
  • First Data ClientLine Training
  • RecTrac Online Training V2
  • Family and MWR Basic Management Course
  • Applied Financial Planning
  • Forecasting
  • Income Statement Analysis
  • Breakeven Analysis
  • Retail sales Accountability
  • Food & Beverage Management Training – Program Overview
  • FMWR Budgeting in the NAF System

Timeline

Administrative Support Specialist Business Operations Division NF-03

Rhine Ordnance Barracks (ROB)
08.2024 - Current

Financial Management Technician NF-03

Rhine Ordnance Barracks (ROB)
06.2022 - 08.2024

Manager NF-03

LANDSTUHL COMMUNITY CLUB
09.2021 - 06.2022

Manager NF-03

STRIKERS BOWLING CENTER
12.2018 - 08.2021

Teller

COMMUNITY BANK
01.2018 - 06.2018

Bank Manager

USAA
02.2017 - 08.2017

Resident Assistant

BROOKDALE ASSISTED LIVING
01.2015 - 12.2015

High School Diploma -

Murray High School

Bachelor of Science - Business Management

University of Maryland University College Europe

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COURTNEY MARCUBusiness And Financial Management