CRESALYN BEHIMINO
Abu Dhabi
Summary
Dedicated employee with8 years in service. Responsible in planning, organizing, staffing, leading, controlling and directing counter operations/functions in the assigned branch/location/department. Assigned for the over-all supervision of personnel in her/his department. Responsible for prompt and efficient counter services relative to cashiering operations.
Overview
8
8
years of professional experience
Work History
ASSISTANT COUNTER MANAGER
KCC MALL of Marbel South Cotabato, Philippines
Philippines
06.2023 - 12.2024
- Organizing employees schedule/rest day of cashiers
- Checks emails daily and approve filings of subordinates at Jeonsoft/EGPS
- Process/email Gcash, debit and credit card concerns to treasury manager
- Monitoring and evaluating employee performance3rd and5th month evaluation for cashier
- Performing employee reviews, assessment and make quarterly incentives for counter coordinator
- Assigned duties of supervisor and approves counter coordinator work performance and assignments
- Assist with new employee onboarding and training program
- Provide assistance and guidance to help these employees improve and advance their career
- Resolving conflicts or complaints from customers and employees
- Ensure team members follow company policies and procedures
- Monitor and control the implementation of business process or procedures within the team
- Coaches, counsels and disciplines employees
- Oversee the maintenance of office equipment and supplies
- Email and coordinate with the other department to ensure a safe working environment
- Update and coordinate also the baggers department to ascertain accurate staffing/manning
- Supports management decisions, requirement and expectations
- Maintain open-line communication to foster positive attitude towards company goals
HOUSEKEEPING SUPERVISOR
KCC MALL of Marbel South Cotabato, Philippines
Philippines
08.2021 - 06.2023
- To Maintain the cleanliness of the Mall
- Scheduling staff and assignment area
- Double checking chemicals and equipment availability
- Checking standard procedure of cleanliness and organize work ethics
- Monthly meeting and reports to all the staff
COUNTER COORDINATOR
KCC MALL of Marbel South Cotabato, Philippines
Philippines
03.2018 - 08.2021
- Do the monthly task assigned by the manager
- Assisting cashier at the counter like customers service and Complaint
- To cater both internal and external customer concern
- Doing evaluation checklist of the cashier assigned in my area
- Cater customers debit, credit, QR Ph, and inhouse credit
CASHIER
KCC MALL of Marbel South Cotabato, Philippines
Philippines
10.2016 - 03.2018
- Go to cashroom to get cash beginning balance
- Go to respective counter
- Cater customers at the counter
- Punch item fast and accurate
- State the amount purchased by the customer
- Recount money receive by the customer and give exact change
- Always say Thank You every after transaction and please come again
Education
Computer Secretarial - undefined
Green Valley College Foundation, Inc.
Koronadal City, South Cotabato01.2008
Skills
- Cash Handling
- Customer Service
- Processing Debit and Credit Cards Error
- POS System Operation
- Cash Balancing
LANGUAGES
Filipino
English
Timeline
ASSISTANT COUNTER MANAGER
KCC MALL of Marbel South Cotabato, Philippines
06.2023 - 12.2024
HOUSEKEEPING SUPERVISOR
KCC MALL of Marbel South Cotabato, Philippines
08.2021 - 06.2023
COUNTER COORDINATOR
KCC MALL of Marbel South Cotabato, Philippines
03.2018 - 08.2021
CASHIER
KCC MALL of Marbel South Cotabato, Philippines
10.2016 - 03.2018
Computer Secretarial - undefined
Green Valley College Foundation, Inc.