Criselda G. Joven
Dubai,UAE
Summary
Dynamic operations leader with expertise in workplace management and talent acquisition. Proven track record in vendor and stakeholder management, process optimisation, and client relationship management. Committed to driving process improvement and enhancing organisational efficiency while fostering a collaborative work environment.
Overview
13
13
years of professional experience
2009
2009
years of post-secondary education
Work History
Head of Operations
GTA Luxury Properties LLC
Dubai
10.2024 - 01.2025
- Streamlined and supervised day-to-day operations across departments such as Operations and Admin, Human Resources, Sales and Finance to ensure efficient processes and seamless service delivery.
- Lead HR Management and Recruitment, overseeing hiring, onboarding, training and offboarding.
- Monitored team performance, provide coaching, and foster a positive work environment.
- Ensured regulatory compliance and adherence to Dubai real estate laws and maintained accurate documentation.
Head of Recruitment (A Hiring Group)
Home Alliance Inc.
California
02.2022 - 12.2024
- Developed and executed comprehensive recruitment strategies to meet client needs and agency goals.
- Oversaw and Managed the Recruitment Team, lead, mentor, and evaluate the performance of recruitment team members, including recruiters, and coordinators.
- Established and Maintained Client Relationships, understand their hiring needs, and ensure high client satisfaction.
- Monitored and Analyzed Recruitment Metrics, track key performance indicators such as time-to-hire and cost-per-hire to optimize recruitment processes.
- Ensured Compliance and Best Practices and that all recruitment activities complied with labor laws and adhere to best practices in candidate experience.
Operations Manager
Vallist
07.2021 - 10.2022
- Managed Administrative Operations such as invoicing, and financial documentation to ensure accuracy and compliance across global locations.
- Prepared and draft proposals, SLAs, and management agreements with landlords, vendors, and partners to align with white-label standards.
- Conducted competitive research and cost-benefit analysis to identify optimal vendors, suppliers, and service providers for coworking operations.
- Acted as a liaison between landlords, tech teams, and external agencies to align operations, marketing, and compliance goal.
Operations Manager / EA to Founder
Optimo International Group Inc.
Philippines
10.2020 - 08.2021
- Oversaw sales and operations management, implementing strategies to optimize efficiency and drive revenue growth.
- Led process improvement initiatives, streamlining workflows and enhancing overall productivity.
- Developed and delivered comprehensive sales training programs, empowering teams to achieve and exceed targets.
- Cultivated and maintained strong client relationships, ensuring exceptional customer satisfaction and loyalty.
- Provided executive assistance to the Founder, managing calendars, coordinating meetings, and other executive support as necessary.
Office Manager / EA to VP of Operations
National Real Estate Company
Dubai
07.2017 - 09.2019
- Managed overall office administration, ensuring a professional and efficient work environment.
- Managed facility operations, ensuring a safe, functional, and well-maintained workplace.
- Managed budgets, implementing cost-saving measures to optimize resource utilization.
- Oversaw procurement and inventory management, ensuring timely availability of necessary resources.
- Provided comprehensive executive support, managing calendars, coordinating meetings, and preparing documentation.
EA to Development Director / Office Manager
Servcorp LLC
Dubai
05.2012 - 07.2017
- Managed the Development Director’s complex calendar and schedule, optimizing time and prioritizing strategic engagements.
- Coordinated and tracked multiple projects, ensuring timely delivery and adherence to quality standards.
- Conducted detailed research and analysis to provide actionable insights supporting strategic planning and decision-making.
- Assisted with financial processes including budgeting, forecasting, invoicing, and reporting to enhance fiscal oversight.
- Facilitated client and stakeholder relations by organizing site visits and maintaining high standards of communication and service.
Education
Bachelor of Science - Business Administration
Adamson University
Skills
- Operations Leadership
- Workplace Administration & Management
- Recruitment & Talent Acquisition
- Team Leadership & Mentoring
- Vendor & Stakeholder Management
- Process Optimization & Improvement
- Client Relationship Management
References
Lachlan Buchanan | +971 58 602 9906 | lachlanbuchanan@me.com
John Rankins | +63 917 819 8007 | john.rankins@optimoglobal.com
Sardor Umrdinov | +323 647 7777 | sardor.umrdinov@homealliance.com
Timeline
Head of Operations
GTA Luxury Properties LLC
10.2024 - 01.2025
Head of Recruitment (A Hiring Group)
Home Alliance Inc.
02.2022 - 12.2024
Operations Manager
Vallist
07.2021 - 10.2022
Operations Manager / EA to Founder
Optimo International Group Inc.
10.2020 - 08.2021
Office Manager / EA to VP of Operations
National Real Estate Company
07.2017 - 09.2019
EA to Development Director / Office Manager
Servcorp LLC
05.2012 - 07.2017
Bachelor of Science - Business Administration
Adamson University
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