Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
CRISS VARGHESE

CRISS VARGHESE

Abudabi

Summary

Dynamic Branch Supervisor with extensive experience at Gcc Exchange, excelling in regulatory compliance and customer service. Proven track record in enhancing team performance and resolving complex issues, while effectively managing KYC reviews. Committed to driving branch profitability and fostering strong customer relationships through proactive engagement and leadership.

Overview

17
17
years of professional experience

Work History

Branch Supervisor

Gcc Exchange
Abu Dhabi
12.2023 - Current
  • Computed balances, totals or commissions to support accounting team.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Resolved customer complaints or answered customers' questions.
  • MLRO, checking Aml, KYC reviewing
  • Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
  • Conducted regular staff meetings to discuss customer service issues and set goals.
  • Guided employees in handling difficult or complex problems.
  • Provided guidance and support to branch staff in daily operations.
  • Resolved customer complaints regarding services rendered by the bank.

Branch Manager

National Exchange
Alain
10.2021 - 07.2023
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Grew business banking relationships through proactive outreach.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Participated in community events to promote brand awareness.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Analyzed competitors and market trends to facilitate business growth.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Branch Supervisor

Uae Exchange LLC
Alain
05.2008 - 09.2021
  • Computed balances, totals or commissions to support accounting team.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Resolved customer complaints or answered customers' questions.
  • Kyc reviewing, Aml checking
  • Ensured compliance with company standards and regulations.
  • Guided employees in handling difficult or complex problems.
  • Provided guidance and support to branch staff in daily operations.
  • Managed teller and customer service representative schedules.

Teacher

St Anne's Girls Higher Secondary School
Kerala
06.2004 - 05.2005
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Participated in workshops, trainings and conferences to improve educational skills.

Education

Bachelor of Arts - English

Assumption College Changanassery , Kerala
07-2001

Skills

  • Regulatory compliance
  • KYC reviewing
  • Customer service
  • Risk assessment
  • Team leadership

Languages

Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Hindi
Elementary (A2)
A2

Accomplishments

  • Allied products topper
  • Branch Remittance topper
  • Over all topper

References

References available upon request.

Timeline

Branch Supervisor - Gcc Exchange
12.2023 - Current
Branch Manager - National Exchange
10.2021 - 07.2023
Branch Supervisor - Uae Exchange LLC
05.2008 - 09.2021
Teacher - St Anne's Girls Higher Secondary School
06.2004 - 05.2005
Assumption College Changanassery - Bachelor of Arts, English

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CRISS VARGHESE