Cristian Camilo Rincon Bello
Dubai,United arab emirates
Summary
Dynamic and results-driven professional with a strong foundation in leadership skills, operational strategies, teaching techniques and effective communication. Demonstrates exceptional time-management and decision-making abilities, complemented by a positive attitude and self-motivation. Proven track record in customer service excellence and relationship-building, supported by creative thinking and active listening. Adept at report-writing, team training, and data analysis, with a focus on training and development. Career goals include leveraging emotional intelligence to enhance organisational success through innovative solutions.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Assistant operations manager
247 AI
Bogota, Colombia
11.2020 - 01.2025
- Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
- Mentored staff to consistently exceed individual performance targets.
- Enhanced customer satisfaction by resolving operational issues promptly.
- Led groups of up to seven team leaders to address their performance, emotional intelligence skills, time management and coaching advise.
- Attended and directed weekly business review with clients and vendors.
- Implemented result-oriented performance strategies with team leaders within the BPO industry.
- Used operative tools such as Aspect, Calabrio, RTA, QRA.
- Managed Excel daily through the use of raw data, PIVOT tables and dynamic tables.
- KPI analysis and performance management.
- Attended to different operative and corporative meetings intended to achieve the campaign growth.
- Followed up and organized transversal projects within the campaign to enhance new agents'/team leaders' skills.
- Improved team productivity with regular training sessions.
Team leader
Accedo technologies
Bogota , Colombia
02.2020 - 11.2020
- Coordinated daily tasks, ensuring smooth workflow within an assigned fifteen people team.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills intended to achieve internal KPI results .
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Promoted professionalism and training on individual's paycheck review.
Learning evaluator
UNICAB virtual school
Sogamoso, Colombia
10.2018 - 12.2018
- Communicated regularly with parents about their children's performance and grades in the English class.
- Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
- Assigned homework assignments and special projects for students to demonstrate knowledge of subject material.
- Assessed student progress, provided constructive feedback for improvement.
Technical support representative
Sitel Co
Bogota, Colombia
10.2017 - 07.2018
- Provided technical guidance to ensure smooth operations.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Troubleshot operating systems, hardware and software problems to identify root causes in customer's devices.
- Resolved complex technical issues by providing effective troubleshooting.
Bar waiter
Tres cafe
Sogamoso, Colombia
05.2016 - 10.2017
- Handled food and beverage orders for efficient delivery to tables.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Diploma - Business
Introduction to data analytics
Bogota/Colombia 02.2024 - 04.2024
Diploma - Coaching fundamentals
Politecnico de Colombia
Bogota/Colombia 12.2021 - 02.2022
Bachelor's degree - Languages teaching
UPTC
Tunja/ Colombia 02.2014 - 10.2020
Skills
- Leadership skills
- Positive attitude
- Time-management
- Operational strategies
- Self-motivation
- Effective communication
- Creative thinking
- Active listening
- Decision making
- Customer service excellence
- Relationship-building
- Report-writing
- Team training
- Computer literacy
- Training and Development
- Emotional intelligence
- Data analysis
Languages
English
Fluent
French
Elementary
Spanish
Native
Portuguese
Elementary
Timeline
Diploma - Business
Introduction to data analytics
02.2024 - 04.2024
Diploma - Coaching fundamentals
Politecnico de Colombia
12.2021 - 02.2022
Assistant operations manager
247 AI
11.2020 - 01.2025
Team leader
Accedo technologies
02.2020 - 11.2020
Learning evaluator
UNICAB virtual school
10.2018 - 12.2018
Technical support representative
Sitel Co
10.2017 - 07.2018
Bar waiter
Tres cafe
05.2016 - 10.2017
Bachelor's degree - Languages teaching
UPTC
02.2014 - 10.2020
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