Cristiano Hendricks
Assistant Bar Manager, Restaurant Manager
Dubai
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with 8 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious Leader with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
Restaurant Manager
Caia Cafe & Restaurant LLC Meraas
Dubai
2022.09 - Current
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Assistant Bar Manager
EMAAR Hospitality Address Hotels
Dubai
2019.11 - 2021.05
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 85% improvement over prior onboarding process.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Assistant Food Beverage Manager
Emirates Airlines
Dubai
2017.10 - 2019.04
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Analyzed beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
Bar Supervisor
Jumeirah Hotels
Dubai
2014.01 - 2017.04
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Scheduled bands, singers and musicians for live music nights.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Checked ID cards and verified bar guests were of legal age.
- Followed strict recipes and drink measurements to minimize product used.
- Completed bar opening and closing procedures.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Handled cash accurately and prepared nightly deposits.
- Purchased supplies according to expected demand.
- Worked with distributors to add new products to bar menu.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
Ph.D. - Hospitality Administration And Management
Hospitality Academy
Dubai 2016.04 - 2018.07
Skills
Recipes and menu planning
Certification
Microsoft Dynamics Retail Management System 2.0 Store Operations
Timeline
Restaurant Manager
Caia Cafe & Restaurant LLC Meraas
2022.09 - Current
Microsoft Dynamics Retail Management System 2.0 Store Operations
2022-02
Oracle Certified Expert E-Business Suite R12 System Administrator
2022-02
PIC LEVEL 2
2022-02
Assistant Bar Manager
EMAAR Hospitality Address Hotels
2019.11 - 2021.05
Hotel Management
2019-07
Mixologist
2019-02
Assistant Food Beverage Manager
Emirates Airlines
2017.10 - 2019.04
Ph.D. - Hospitality Administration And Management
Hospitality Academy
2016.04 - 2018.07
Bar Supervisor
Jumeirah Hotels
2014.01 - 2017.04
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