CRISTINA BOWDEN
Dubai
Summary
Adept at navigating high-pressure environments, I spearheaded numerous projects at Purple Hat General Trading LLC, transitioning from HR specialist to Project Manager, enhancing operational efficiency by 30%. Fluent in English and Spanish, my expertise in project management and effective communication consistently ensured the delivery of premium service and seamless guest experience.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Hotel Finca Cortesin
Malaga
07.2024 - 10.2024
- In my role as a Front Desk Receptionist and Concierge at Hotel Finca Cortesin, I focused on providing high-quality service to our guests, particularly high-net-worth individuals.
- Managed check-ins and check-outs with attention to detail and worked diligently to address inquiries and resolve issues promptly.
- Collaborating closely with various departments-including Housekeeping, Spa, Golf Club, F&B, and Events-was essential to ensuring a seamless experience for our guests.
- I was able to thrive under pressure while multitasking in a fast-paced environment, strengthening my operational and customer service skills.
Project Manager
Purple Hat General Trading LLC
11.2021 - 05.2024
- Hired as an HR specialist but eventually shifted to Project Manager after showing great initiative.
- Handled all HR duties; from onboarding,\arranging company accommodation, coordinating, and developing records of holiday and sick pay, dealing with employee complaints and grievances, and implementing access level training for new recruits.
- Successfully transitioned to the role of Project Manager and oversaw a number of projects including the opening of a beauty salon and handled day to day operations, assisted in the formation of a Holiday Home branch of the company.
- This entailed various roles and responsibilities such as unit set up (from overseeing the design and decoration to ensuring all properties were listed according to DTCM standards and regulations), managing guests and ensuring all units are properly maintained and stocked, and handling day to day operations.
HR & Office Manager
Evai Ratings & Research DMCC
12.2020 - 10.2021
- Managed all HR-related duties like benefits administration, employee relations, policy implementation, assisted in recruitment, and employment law compliance; and executed components such as supervising and monitoring Front Office tasks like purchasing, and ordering requests and facilities, coordinating overall administrative work.
Senior Flight Attendant
Emirates Airline
08.2013 - 09.2020
- Responsible for the safety and comfort of premium class customers on large passenger aircrafts while maintaining the highest level of service.
- Promoting all inflight services and representing the Airline's brand with professionalism, helping the Airline win numerous awards including best Airline and Best Cabin Crew.
Education
Certified Human Resources Professional -
Edoxi Institute
12.2020
Bachelor's - Film Studies
University of the West of England
01.2010
Skills
- CONFLICT RESOLUTION
- CREATIVE PROBLEM SOLVING
- MS OFFICE
- DATA ENTRY
- PROJECT MANAGEMENT
- TEAM PLAYER
- EFFECTIVE COMMUNICATION
- FLUENT IN ENGLISH & SPANISH
Timeline
Front Desk Receptionist
Hotel Finca Cortesin
07.2024 - 10.2024
Project Manager
Purple Hat General Trading LLC
11.2021 - 05.2024
HR & Office Manager
Evai Ratings & Research DMCC
12.2020 - 10.2021
Senior Flight Attendant
Emirates Airline
08.2013 - 09.2020
Certified Human Resources Professional -
Edoxi Institute
Bachelor's - Film Studies
University of the West of England
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