Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
CRISTINA SANCHEZ

CRISTINA SANCHEZ

Dubai

Summary

Accomplished IT professional with expertise in ITIL V4, Microsoft Office 365, and Oracle, adept at leveraging IT ticketing systems and project management software to enhance operational efficiency. Demonstrates strong problem-solving skills and executive support capabilities, with a proven track record in team coordination and vendor relations. Proficient in Active Directory, Bitrix CRM, Quickbooks, and SAP, providing comprehensive project support to drive successful outcomes. Committed to continuous improvement and seeking opportunities to contribute to innovative IT solutions.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

IT Administrative Assistant

Alpine IT Solutions LLC
Dubai
04.2023 - 07.2025
  • Company Overview: UK management
  • Provide executive-level administrative support to Executive Director, General Manager by managing schedules, communications, and meetings.
  • Oversee the day-to-day activities, ensuring smooth operations and efficient use of resources.
  • Manage departmental inboxes, filing systems, and documentation to ensure quick access to important files and project information.
  • Administration Support for Valuations Department and IT Department.
  • Process and manage employee visa renewals, ensuring timely and accurate submission of required documents in compliance with local regulations.
  • Coordinate with the HR department and government agencies to facilitate visa issuance and renewals.
  • Handle accounts-related functions, including managing accounts payable and receivable, and supporting the finance team with necessary documentation.
  • Oversee the processing of salaries through the WPS (Wages Protection System), ensuring compliance with government regulations and timely payment to employees.
  • Support Sales Team / Facilitate PO Requisition and lead monitoring.
  • Verifying the key suppliers for each procurement.
  • Monitoring and forecasting inventory, determining purchasing needs and identify costs.
  • Overseeing daily activities of the purchasing department, including delegating tasks and supervising teams.
  • Coordinated with vendors and suppliers to ensure smooth operations and timely delivery of IT projects.
  • Compiling and maintaining purchase records, supplier databases and procurement contracts.
  • Schedule and assign project tasks and service tickets to engineers and technicians.
  • Monitor and update first-level responses on service tickets to ensure timely acknowledgment.
  • Provide clients with updates upon task or project completion.
  • Maintain regular communication with clients, including weekly progress and completion reports.
  • Coordinate with internal teams to arrange and track project materials and logistics.
  • Organize and lead daily morning stand-up meetings; follow up on task closures and pending actions.
  • Maintain accurate records of AMC (Annual Maintenance Contract) customers.
  • Plan and schedule Preventive Planned Maintenance (PPM) activities for AMC clients.
  • Ensure IT documentation is maintained.
  • Fulfil additional duties delegated by our Partner Dell Technologies LLC in U.A.E /Qatar, Kuwait.
  • UK management

IT Coordinator

Al Shirawi Group, Oasis Investment LLC
Dubai
10.2015 - 04.2020
  • Coordinated IT engineers and managed cross-country support in the UAE, Qatar, Kuwait, and Oman.
  • Managed IT procurement, IT asset tracking, and vendor relationships to ensure project success.
  • Provided administrative support to C-level executives, ensuring seamless operations.
  • Support the implementation of IT policies and security compliance for employees across multiple regions.

IT Helpdesk

Fuji Xerox Document Management Systems (Fujifilm)
Philippines
01.2013 - 08.2015

Education

Bachelor of Science - Information Technology

Technological Institute of the Philippines
01.2008 - 01.2012

Skills

  • ITIL V4
  • Microsoft Office 365
  • Oracle
  • Bitrix CRM
  • IT Ticketing Systems
  • Active Directory
  • Project Management Software
  • Quickbooks
  • SAP
  • Problem-Solving
  • Executive Support
  • Team Coordination
  • Vendor Relations
  • Project Support

Custom

Available upon request.

Timeline

IT Administrative Assistant

Alpine IT Solutions LLC
04.2023 - 07.2025

IT Coordinator

Al Shirawi Group, Oasis Investment LLC
10.2015 - 04.2020

IT Helpdesk

Fuji Xerox Document Management Systems (Fujifilm)
01.2013 - 08.2015

Bachelor of Science - Information Technology

Technological Institute of the Philippines
01.2008 - 01.2012
CRISTINA SANCHEZ