Accomplished IT professional with expertise in ITIL V4, Microsoft Office 365, and Oracle, adept at leveraging IT ticketing systems and project management software to enhance operational efficiency. Demonstrates strong problem-solving skills and executive support capabilities, with a proven track record in team coordination and vendor relations. Proficient in Active Directory, Bitrix CRM, Quickbooks, and SAP, providing comprehensive project support to drive successful outcomes. Committed to continuous improvement and seeking opportunities to contribute to innovative IT solutions.