Summary
Overview
Work history
Education
Skills
Custom
Certification
References
Timeline
Generic

Cristine Joy Pua Reyes

Summary

A dedicated professional with a strong foundation in communication, interpersonal, and organisational skills. Demonstrates exceptional team collaboration abilities and expertise in personal care assistance. Committed to leveraging these competencies to enhance service delivery and support team objectives.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Trade Finance Manager

Exim Credit Bank L.L.C
12.2022 - 02.2025
  • Interact and communicate with the bank officer and procurer internationally and locally
  • Accountable for doing Drafts of Instrument such as Letter of Credit and Bank Guarantee
  • Ensure compliance with regulations, manage risk, and support business growth
  • Address escalated customer complaints and issues promptly, ensuring resolution and customer satisfaction
  • Ensure training and supervising junior team member

Branch Compliance Officer cum Customer Service Representative

Orient Exchange Co LLC
09.2018 - 09.2022
  • Managed to handle a high volume of inquiries and complaints from customers through telephone, e-mails, and over-the-counter about the company's products and services courteously within my scope of knowledge and authority
  • Organise and file documents
  • Collaborated with internal teams to relay customer feedback for product and service improvements.

Teller/Loan Assistant

Philippine Resources Savings Banking Corporation
05.2015 - 05.2017
  • Serves as a receptionist to bank clients and visitors
  • Document and record client information both computer and typewritten
  • Effective listening and communication skills to manage patrons who may be upset
  • Maintained discretion and security in handling sensitive personal and financial data.
  • Maintained confidentiality of client information, and ensured compliance with data protection regulations.
  • Delivered tailored assistance to customers with disabilities.

Home Care Assistant

none
10.2015 - 04.2017
  • Provided compassionate care and support to elderly clients, assisting with personal hygiene, meal preparation, and medical management.
  • Collaborated with healthcare professionals and family members to develop and implement personalized care plans for clients
  • Maintain confidentiality and compliance standards at all times
  • Ensured a safe and clean environment for clients, performing light housekeeping tasks and monitoring overall well-being.
  • Kept detailed records of care activities, condition changes, and treatment responses.

Education

Caregiver -

Filipino Institute
Al Rigga, Dubai, United Arab Emirates
03.2022 - 09.2022

Bachelor of Science in Business Administration - Major in Financial Management

Isabela State University
06.2011 - 04.2015

Skills

  • Excellent communication skills
  • Interpersonal skills
  • Organisational skills
  • Team collaboration skills
  • Personal care assistance

Custom

I hereby declare that the particulars mentioned above are true and complete to the best of my knowledge and belief and I bear the responsibility for the correctness of the above-mentioned details.

Certification

  • ·Basic Plus: CPR, AED, and First Aid for Adults
  • Basic Life Support: BLS for Healthcare Providers and Professional Rescuers

References

References available upon request.

Timeline

Trade Finance Manager

Exim Credit Bank L.L.C
12.2022 - 02.2025

Caregiver -

Filipino Institute
03.2022 - 09.2022

Branch Compliance Officer cum Customer Service Representative

Orient Exchange Co LLC
09.2018 - 09.2022

Home Care Assistant

none
10.2015 - 04.2017

Teller/Loan Assistant

Philippine Resources Savings Banking Corporation
05.2015 - 05.2017

Bachelor of Science in Business Administration - Major in Financial Management

Isabela State University
06.2011 - 04.2015

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Cristine Joy Pua Reyes