CRISTON CASHMIR VADLEA
Dubai,UAE
Summary
Dedicated professional with a strong focus on exceptional customer service and effective communication. Demonstrates proficiency in MICROS POS and bartending, ensuring platinum service delivery in hospitality settings. Skilled in handling multiple orders, analysing complaints, and problem-solving to enhance guest satisfaction. Committed to teamwork and time management, aiming to leverage public relation expertise for career advancement within the hospitality industry.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work history
Food and beverage server
Mezzaluna, Intercontinental Residence Suites DFC
Dubai Festival City
01.2022 - 12.2025
- Welcome guests warmly and seated according to booking requirements and located tables for walk-ins.
- Presented menus, answered questions and made suggestions regarding food and drinks to enhance sales.
- Provided detailed information about menu items upon request, increasing customer satisfaction.
- Advised guests of daily specials and offers to increase sales.
- Maintained a safe working environment, incorporating safe food handling standards across all tasks.
- Delivered exceptional, friendly and fast service.
- Assisting as a barista in busy breakfast buffet operation.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waiter
The Oberoi Mumbai
Mumbai, India
01.2018 - 01.2020
- Assist in taking and serving orders while learning menu details.
- Observe hygiene, safety, and food handling protocols.
- Learn and adhere to The Oberoi’s service and grooming standard.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Delivered excellent customer service through friendly and polite interaction.
Food and Beverage Intern
The Mirador Hotel
, India
10.2017 - 12.2017
- Support the team in setting up and clearing tables.
- Learn menu items and daily special to assist the guests.
- Provide courteous and attentive service to guests.
- Assisted in special event catering, providing efficient food service under pressure.
- Attended food and beverage training sessions for professional development.
- Carried out general cleaning duties at end of shift keeping work area sanitary.
Education
Diploma - Hotel Management
St. Andrew's College of Arts and Science and Commerce
College - undefined
St. Joseph Marathi High School and Collage
01.2015 - 01.2016
High School Diploma -
St. Joseph Marathi High School and Collage
01.2013 - 01.2014
Skills
- Exceptional Customer Service
- Time Management
- Teamwork
- Effective Communication
- Public Relation
- Multiple orders handling
- Hospitality mindset
- Platinum service delivery
- MICROS POS proficiency
- Bartending skills
- Analyse complaints and problem solving
LANGUAGES
English
Marathi
Hindi
REFERENCE
Available Upon Request
Affiliations
- Swimming
- Cooking
- Gardening
Timeline
Food and beverage server
Mezzaluna, Intercontinental Residence Suites DFC
01.2022 - 12.2025
Waiter
The Oberoi Mumbai
01.2018 - 01.2020
Food and Beverage Intern
The Mirador Hotel
10.2017 - 12.2017
College - undefined
St. Joseph Marathi High School and Collage
01.2015 - 01.2016
High School Diploma -
St. Joseph Marathi High School and Collage
01.2013 - 01.2014
Diploma - Hotel Management
St. Andrew's College of Arts and Science and Commerce