Cybill Andeza
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Project Coordinator
China Energy Engineering Corp
06.2020 - 09.2023
- Develop and manage project budgets, schedules, and risk mitigation plans
- Coordinate with stakeholders to ensure that projects are completed on time, within budget, and to the required quality standards
- Manage the project team and ensure that all tasks are completed on time and to the required quality standards Monitor project progress and identify and mitigate any potential risks
- Prepare and deliver project reports to stakeholders
- Maintain project documentation and records
- Other duties as assigned dnata
Airside Team Leader
01.2013 - 09.2019
- Responsible for all safety issues (including Dangerous Goods) and ensured that all safety regulations were followed
- All baggage was processed and dispatched efficiently
- Managed to process departure baggage of 10 flights per day and achieved a 95% customer satisfaction rating, immediately reports to the Supervisor
- Conducted administrative functions such as but not limited to completing pre and post flight activity reports
- Implementing policies, procedures & ensuring the flight time schedule
- Delegate authority to certain team members to oversee task completion via supervision of those assigned the task
- Assessed technical issues & implementation
- Managed the implementation of all safety related issues and ensured team members compliance
- Initiated Team briefings, delegates task and carefully oversees activities to ensure safe and effective dispatch of inbound/outbound units e.g., baggage, cargo and ULD, Reduced baggage handling delays by 10%
- Managed the direct supervision of baggage team members to ensure accurate processing, storage, and dispatch of specific load and/or equipment, in line with service delivery targets, timely and safely.
Baggage Service Agent
01.2012 - 12.2013
- Managed the allocation of manpower to offload baggage from specific flights into their designated belt area
- Close and dispatch the ULD's using PDA
- Communicate with the ROTL and Dispatcher to get information about the movements of the baggage
- Effectively communicates with ramp team to acquire timely information on baggage movements
- Proactively updates Emirates Staff on the arrival of baggage units and acted as a flight coordinator.
Special Handling Agent
01.2010 - 12.2011
- Managed the allocation of manpower - attendants, buggy operators etc
- According to the requests received for wheelchair assistance and lounges ensuring timely and efficient boarding
- Received calls from the Dispatcher/MOCON/Airline Staff and allocate the Special Handling Attendants to provide the necessary service that been requested WCHR, UM, Blind, Deaf
- Effectively communicated timely updates with passengers and/or senior management any anticipated flight or service delays
- Performed supervisory related functions
- Efficiently made charge notes for airline customers to ensure correct billing land records.
Customer Service Agent
01.2008 - 12.2010
- Displayed excellent customer service skills, teamwork and understanding to achieve customer satisfaction
- Responsible for delivering customer service during check-in, boarding, and baggage handling
- Ensured strong adherence of service standards and procedures when handling requirements of various categories of passengers e.g
- Unaccompanied minor, young passengers, wheelchair, elderly and passengers with special needs
- Exemplary display of discipline and grooming standards
- Proactively reported any irregularity or shortfall to the senior management to enable service recovery and ensure that appropriate corrective action is taken.
Site Construction Document Controller
Gunal Construction Company LLC, Dubai
01.2007 - 12.2008
- Residential Villas Project
- Composing, proofing, typing and distributing routine letters, memorandum and report timely and as per work area instruction and guideline
- Effectively maintains confidentiality of documents and information received
- Managed the set up and coordination of meetings and conferences
- Efficiently updates and follow up delegated tasks to ensure deadlines are met timely
Education
Bachelor of Secondary Education - English
University Of the East
Skills
- Excellent in Customer Service, Ability to work under pressure and meet deadlines, Accountability, Administrative Activity, Attention to Detail, Attentiveness, Strong Communication and Interpersonal skills, Productivity, Baggage Handling, Communication, Coordination, Corrective and Preventive Action, Customer Satisfaction, Customer Service Standards, Delegation, Discipline, Highly Organized, Implementation Management, Innovation, Leadership, Ownership, Planning Process, Proactive, Project Management, Resource Allocation, Flexibility and willing to learn new things Service Delivery, Supervision, Task Completion, Team Coordination, Team Management, Teamwork, Time Scheduling, Construction Management, Risk Management, Safety
Timeline
Project Coordinator
China Energy Engineering Corp
06.2020 - 09.2023
Airside Team Leader
01.2013 - 09.2019
Baggage Service Agent
01.2012 - 12.2013
Special Handling Agent
01.2010 - 12.2011
Customer Service Agent
01.2008 - 12.2010
Site Construction Document Controller
Gunal Construction Company LLC, Dubai
01.2007 - 12.2008
Bachelor of Secondary Education - English
University Of the East
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