Cynthia Hazougi
Summary
Skilled Business Development leader offering extensive experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Development Leader
Speed Management Debt Collection
11.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Collections Team Leader
Speed Management Debt Collection (SMDC)
10.2021 - 10.2022
- Improved collections efficiency by establishing clear guidelines and expectations for team members.
- Streamlined processes for quicker debt recovery, implementing standardized procedures and best practices.
- Enhanced customer satisfaction by training team members in effective communication and negotiation techniques.
- Developed strong relationships with clients, resulting in increased trust and long-term partnerships.
- Increased revenue recovery by consistently meeting and exceeding monthly collection targets.
- Reduced outstanding debts through strategic planning and diligent follow-up with delinquent accounts.
- Boosted team morale and productivity with regular performance reviews, feedback sessions, and recognition of accomplishments.
- Monitored industry trends to ensure compliance with relevant regulations and policies, minimizing potential risks for the organization.
- Mentored junior staff members to develop essential skills required for successful collections efforts.
- Analyzed financial reports to identify areas requiring attention or improvement within the collections process.
- Optimized resources allocation based on individual collector''s strengths and abilities, maximizing their contributions to the team''s overall performance.
- Promoted a positive work environment by actively addressing conflicts and providing constructive feedback as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Mastered various CRM software systems for effective tracking of client communications.
Debt Collection Officer
Speed Management Debt Collection
05.2021 - 09.2021
- Identified, tracked, managed and investigated delinquent customer accounts.
- Reduced delinquent accounts by implementing effective debt collection strategies.
- Maximized revenue recovery through consistent follow-up with clients and negotiation of payment plans.
- Improved customer satisfaction ratings by resolving disputes promptly and professionally.
- Used database (CRM) to monitor and update outstanding accounts.
- Kept records of all customers communications to build individual debtor cases.
Education
Bachelor of Science - Enterprise Project Management
American University of Science And Technology
Beirut - Lebanon06.2019
High School Diploma -
Rosary School
Abu Dhabi - UAE05.2015
Skills
- Performance Evaluations
- Lead Generation
- Relationship Building
- Communication skills
- Positive and inspirational
- Conflict resolution skills
- Time Management skills
Languages
Arabic
English
Certification
Michigan English Test - Certificate of Competency in English (ECCE).
Michigan English Test - Certificate of Proficiency in English (ECPE).
DELF (Diplome d'Etudes en Langue Francaise) - Level A2.
DELF (Diplome d'Etudes en Langue Francaise) - Level B1.
Affiliations
- Listening To Music
- Reading Books
Timeline
Business Development Leader
Speed Management Debt Collection
11.2022 - Current
Collections Team Leader
Speed Management Debt Collection (SMDC)
10.2021 - 10.2022
Debt Collection Officer
Speed Management Debt Collection
05.2021 - 09.2021
Bachelor of Science - Enterprise Project Management
American University of Science And Technology
High School Diploma -
Rosary School
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