Cynthia Odiegwu Raymond
Deira,UAE
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Multi talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Overview
10
10
years of professional experience
2021
2021
years of post-secondary education
Work history
Waitress
Calabar Aroma Restaurant and Lounge
Dubai, UAE
06.2023 - 01.2025
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Advanced team efficiency by assisting in training new waitstaff members.
- Managed table settings for enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided top-notch service to customers, improved overall dining experience.
- Ensured smooth restaurant operation by effectively managing reservations system.
Waitress
Magisha Lounge and Café
Dubai, UAE
04.2022 - 05.2023
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Enhanced guest satisfaction through attentive and prompt service.
- Improved customer satisfaction by providing efficient and friendly service.
- Accommodated special event needs, provided customized services for parties.
- Advanced team efficiency by assisting in training new waitstaff members.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Maintained clean and organized dining area for customer comfort.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
Technical Support Specialist
Trilogy-Crossover Company
12.2021 - 03.2022
- Company Overview: Fully-Remote
- Delivered comprehensive tier 1 and tier 2 technical support and troubleshooting services to clients worldwide.
- Utilized diagnostic tools and system logs to identify the underlying causes of reported technical issues.
- Engaged cross-functional teams, including software engineers and DevOps experts, to resolve complex technical issues.
- Documented troubleshooting steps, solutions, and resolutions for future issue resolution and knowledge sharing.
- Fully-Remote
Digital Banking Specialist
Access Bank PLC
Lafia, Nigeria
04.2019 - 12.2021
- Managed the implementation and maintenance of digital banking services within the core banking infrastructure.
- Collaborated with IT teams to troubleshoot and resolve any technical issues related to digital banking functionalities.
- Conducted regular audits to ensure compliance with regulatory standards and security protocols.
- Developed and implemented strategies to enhance user experience and engagement on all digital banking platforms.
Account Service Manager
Diamond Bank PLC
Lafia, Nigeria
10.2016 - 03.2019
- Provided accurate processing of customer transactions, such as cash deposits, withdrawals, loan payments, and account transfers.
- Received and disbursed cash accurately, balancing cash drawers at the beginning and end of each shift.
- Listened to customer concerns, resolved issues, and escalated complex problems to the appropriate department.
- Ensured compliance with banking regulations, privacy laws, and security procedures to protect customer confidentiality.
Bank Teller
Guaranty Trust Bank
Asokoro, Nigeria
02.2015 - 07.2016
- Assisted in the accurate processing of cash deposits, verifying amounts and approving checks as required.
- Provided support to customers in cash withdrawals, ensuring precision and compliance with designated withdrawal limits.
- Facilitated cash advances, cashiers' checks, money orders and other financial transactions according to bank policies.
- Educated customers on banking products and services, including online banking, mobile banking, and electronic fund transfers.
Education
B.Sc - Computer Science
National Open University of Nigeria
ND - Computer Science
Federal Polytechnic Bida
NABTEB; Senior School Certificate - undefined
Federal Science & Technical College
Skills
- Cleaning procedures competence
- Patience and composure
- Hospitality-Focused mindset
- Excellent memory recall
- Time management mastery
- Hygiene regulations compliance
- Restaurant etiquette familiarity
- Order taking proficiency
- Digital ordering system use
- Cash handling
- Customer Service
- Table clearing
- Verbal communication
- Menu memorisation
- Order processing
Websites
Custom
- Researching
- Socializing
- Traveling
Timeline
Waitress
Calabar Aroma Restaurant and Lounge
06.2023 - 01.2025
Waitress
Magisha Lounge and Café
04.2022 - 05.2023
Technical Support Specialist
Trilogy-Crossover Company
12.2021 - 03.2022
Digital Banking Specialist
Access Bank PLC
04.2019 - 12.2021
Account Service Manager
Diamond Bank PLC
10.2016 - 03.2019
Bank Teller
Guaranty Trust Bank
02.2015 - 07.2016
ND - Computer Science
Federal Polytechnic Bida
NABTEB; Senior School Certificate - undefined
Federal Science & Technical College
B.Sc - Computer Science
National Open University of Nigeria