Hi, I’m
Cynthia Cose
Sharjah
Summary
A result oriented, pro-active, enthusiastic, and self-motivated SME Banker, with a wide range of experience in providing financial services. Identify business/client needs, conceptualize and develop new business opportunities by closely partnering with clients. Detail-oriented team player with strong organizational skills. Knowledgeable about banking practices, regulatory standards and available products and services. Good relationship-building, communication and program management abilities. Look forward to utilizing skills and experience to drive further success and innovation for continued business development.
Overview
20
years of professional experience
Work History
RAKBANK
Business Banking Officer/Virtual Relation Manager
01.2015 - Current
Job overview
- Administer and provide comprehensive banking services for small and mid-size businesses; cross-selling of bank products.
- Daily Operation of financial transactions for high-net-worth clients -personal and corporate accounts, preparing KYCs of business client.
- Ensured compliance of accounts with both local and international regulatory laws, resulting in closure of non-compliant accounts.
- Utilized World Check Data Base to investigate all parties involved in transaction along with emphasis on Know Your Customer principles to closely monitor accounts ensuring their stated purpose remains consistent as outlined within account opening documents.
- Managed portfolio of 200 clients and understanding their business ecosystem and money in motion.
- Delivered exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and consistently exceeding expectations.
- Handling deliverables and security items such as cheque book, debit cards, credit cards, cheque returned and bank statement.
RAKBANK
Service Ambassador
07.2013 - 01.2015
Job overview
- Contributed to business growth by confirming that customers were satisfied with service and quality.
- Documented and scoped actions taken to resolve issues after service calls.
- Explained amount for expected services and provided detailed answers to customer questions.
- Welcomed people as they entered facility and ascertained their needs by asking open-ended questions.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Updated in-house systems with relevant servicing information for accurate, current customer records.
- Built and maintained courteous and effective working relationships.
Al Jaber Optical
Cashier cum Sales Representative
09.2007 - 06.2013
Job overview
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
- Coordinated assistance for customer's special requests and service needs.
Raffaella Creation
Office Clerk/Secretary
08.2004 - 08.2006
Job overview
- Responsible for manpower pooling, basic book keeping and payroll accounting.
- Communicated with customers and employees and other individuals to answer questions, disseminated or explained information, took orders and addressed complaints.
- Prepared business correspondence, answered telephones, directed calls and took messages.
- Maintained and updating filling, inventory, mailing and database systems either manually or using computer.
- Completed work schedules, managed calendar and arranged appointments.
- Processed and prepared documents, such as business and government forms and report.
Plan Philippines
Office Clerk ( On-the-Job Training)
Job overview
- Organized files, faxed reports and scanned documents into document management system.
- Data encoding
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Masbate CollegesMasbate, Philippines
from College of Computer Secretarial
AMA Computer College Bacoor Cavite, Philippines
from Bachelor of Computer Science
Skills
- Customer satisfaction
- Professional manner
- Relationship building and management
- Multitasking
- Time management
- Flexible worker
- Team player
- Customer Needs Assessment
Timeline
Business Banking Officer/Virtual Relation Manager
RAKBANK
01.2015 - Current
Service Ambassador
RAKBANK
07.2013 - 01.2015
Cashier cum Sales Representative
Al Jaber Optical
09.2007 - 06.2013
Office Clerk/Secretary
Raffaella Creation
08.2004 - 08.2006
Office Clerk ( On-the-Job Training)
Plan Philippines
Masbate Colleges
from College of Computer Secretarial
AMA Computer College
from Bachelor of Computer Science
Similar Profiles
Rathakrishnan KanagarajRathakrishnan Kanagaraj
Assistant Manager at RAKBANKAssistant Manager at RAKBANK
Mohammad Tabish AnwerMohammad Tabish Anwer
RAKSelect Officer at RAKBANKRAKSelect Officer at RAKBANK
Nihal SalmeenNihal Salmeen
Corporate Credit Operations Representative at RAKBANKCorporate Credit Operations Representative at RAKBANK
Muna JamaMuna Jama
Associate Vice President at RAKBANKAssociate Vice President at RAKBANK
Reem JaamourReem Jaamour
Patient Administrator at Mediclinic Parkview HospitalPatient Administrator at Mediclinic Parkview Hospital