CYRIL KEVIN WAWERU

Promoted to Client Services Executive for outstanding performance in business setup environment.

Managed client interactions from initiation to completion, addressing all requests efficiently.

Explained company incorporation procedures alongside additional client concierge requirements.

Coordinated with PROs to ensure timely fulfilment of client assignments.

Updated Business Sales Associates on authority and Freezone packages and processes.

Participated in meetings focused on enhancing client service across diverse nationalities.

Facilitated cross-departmental collaboration to resolve issues swiftly.

• Delivered exceptional service, fostering customer loyalty through effective prioritisation.

• Acting as support to the license and registration departments and office Management.
• Assisting customers with license and registrations procedures, rules, and regulations.
• Handling of DACC, License and registration corporate email.
• Point handler between License and registration and other departments.
• Assisting new customers on new company incorporation and Company amendments.
• Raising and issuing invoices and receipts.
• Handling of License renewals and amendment.
• Answering calls and providing the requested information related to different departments i.e., freezone, license, real estate, land development among others.
• Handling both internal and customer complaints related to maintenance, fire incidents, Emergency response, Security requests, waste collection requests and many more.

Conducted KYC checks and verified client-submitted documents for compliance.

Submitted new licence applications to authorities, including IFZA and RAKEZ.

Maintained accurate records for existing and new clients and companies.

Facilitated submissions for company amendments to regulatory bodies.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with visas, license amendments, company setup, renewal, logistics query or services.
• Act as the primary point of contact as well as the bridge for our partners globally and locally in setting & operating company within.
• Handling Dubai South Real State & Assets Enquires.
• Handling Dubai South License & Registrations Enquires.
• Handling Dubai South FreeZone Department Enquiries.
• Escalating queries and concerns regarding Freezone management and Licensing Department.
• Manage and evaluate all regulations and legislations for licensing activities and ensure appropriate implementation and prepare strategies for various business groups.
• Taking part in training and other learning opportunities to expand knowledge of Dubai South work mechanism.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Handling inquiries related to Registration and Licensing for all kinds of license required based on their activity and documentation needed for an organization.