CYRUS SOONAWALLA
Logistics Professional
Dubai
Summary
Highly accomplished and results-driven professional established in the Dubai and Middle East market, with more than 30 years logistics, marketing & sales development experience. Possesses extensive experience in the healthcare / consumer retail sector, consistently exceeding revenue targets and fostering long-standing customer relationships.
Overview
36
36
years of professional experience
Work History
National Key Account Manager
Healthcare, Kuehne+Nagel DWC LLC
09.2021 - 08.2023
- Successfully retained and expanded Kuehne+Nagel's Healthcare and Pharma accounts, ensuring high levels of customer satisfaction
- Implemented a proactive approach to business development within the Healthcare Vertical, aligning with National, Regional, and Corporate Commercial Strategy
- Fostered effective communication and collaboration between customers and internal stakeholders, facilitating a coordinated approach to meeting customer requirements
- Developed strong relationships with national and global customers, establishing long-term and mutually beneficial partnerships
- Actively identified and communicated customer needs and expectations throughout the organization, driving continuous improvement and customer-focused solutions.
Regional Key Account Manager
MENA, DSV / Panalpina World Transport LLC
01.2020 - 09.2020
- Strategically developed new business opportunities focused on healthcare, industrial, and consumer/retail/fashion verticals, contributing to revenue growth and market diversification
- Managed and nurtured relationships with key accounts, serving as the primary liaison between DSV and customers' logistics teams, implementing effective retention strategies
- Proactively enhanced revenue from the existing customer base through performance management, employing key performance indicators (KPIs) and conducting regular operational reviews
- Successfully implemented business plans and operational strategies, aligning with revenue targets and annual goals
- Achieved revenue target of approximately USD 14 million, surpassing GP target of approximately USD 3 million.
Regional Vertical Manager
Healthcare MEAC, DSV / Panalpina World Transport LLC
11.2017 - 12.2018
- Dubai UAE
- Spearheaded business development efforts within the healthcare vertical, generating substantial revenue and contributing to the overall growth of the region
- Formulated and executed a comprehensive healthcare IV strategy, driving market penetration and capturing new opportunities
- Provided leadership and guidance to the healthcare regional vertical and key account management (KAM) teams, fostering a high-performance culture and achieving exceptional results
- Successfully introduced and established the healthcare vertical in the region, positioning DSV/Panalpina as a leader in the industry
- Surpassed revenue target of USD 12 million, exceeding GP target of USD 3 million, with achievements totaling revenue of USD 13.5 million and GP of USD 3.5 million.
Regional Trade Lane Development Manager
Middle East Africa & CIS, MEAC, DSV / Panalpina World Transport LLC
07.2012 - 11.2017
- Spearheaded strategic trade lane development initiatives, focusing on Europe and Asia to MEAC Region, resulting in significant growth and increased market presence
- Successfully generated new business from large multinational accounts in the region, meeting personal targets and contributing to overall company objectives
- Collaborated closely with country sales teams to identify and capitalize on business opportunities in key markets within the region
- Achieved a remarkable 25% growth on key trade lanes across all critical parameters, consolidating DSV/Panalpina's position as a preferred logistics provider
- Placed special emphasis on driving growth and establishing a strong foothold in UAE, Oman, Iran, and Saudi Arabia.
Business Development Manager/ Trade Lane Manager
Ceva Logistics
05.2007 - 07.2012
- Developed key accounts within CEVA's "Century Accounts," focusing on two significant healthcare customers, effectively nurturing and expanding business relationships
- Generated "new/greenfield" business in the UAE market, leveraging market knowledge and industry expertise to identify and pursue growth opportunities
- Pioneered the Italy-UAE Trade Lane, establishing regular LCL and air consolidation services from Italy and the EU, contributing to increased trade volumes
- Successfully cultivated multiple "New/Greenfield" Key Accounts, diversifying CEVA's portfolio and driving business growth
- Reported to the Regional Director Middle East, Dubai, and Director of Sales Italy, demonstrating effective communication and alignment with the organizational structure.
Key Account Manager
DHL Global Forwarding / Danzas AEI Emirates LLC, Ericsson Network
01.2006 - 05.2007
Trade Lane Manager
01.2002 - 12.2005
- Italy to Middle East (Oman and UAE
Terminal Manager Sharjah Office, Development Manager
Ocean freight/Sea-Air
08.1998 - 12.2001
Assistant Sales Manager
Airfreight Limited
04.1991 - 12.1992
Management Trainee and Assistant Sales Manager
Sea Rock Sheraton, ITC Hotels Limited
08.1987 - 03.1991
Education
Graduated and Postgraduate -
Stephen's College, University of Delhi
Diploma - Marketing Management
ITC Hotels
New DelhiSkills
- Advanced knowledge & in logistics management
- Healthcare logistics and consumer retail vertical specialisation
- Sales and BD skills
- Managing large MNC accounts
- Relationship management
Accomplishments
- Secretary and President - Gandhi Study Circle, St Stephen's College
- Member of the St Stephen's College Union Society
- Andrew's Memorial Prize - Overall contribution to St
- Stephen's College
- Lectured M & S with KC College Bombay
Timeline
National Key Account Manager
Healthcare, Kuehne+Nagel DWC LLC
09.2021 - 08.2023
Regional Key Account Manager
MENA, DSV / Panalpina World Transport LLC
01.2020 - 09.2020
Regional Vertical Manager
Healthcare MEAC, DSV / Panalpina World Transport LLC
11.2017 - 12.2018
Regional Trade Lane Development Manager
Middle East Africa & CIS, MEAC, DSV / Panalpina World Transport LLC
07.2012 - 11.2017
Business Development Manager/ Trade Lane Manager
Ceva Logistics
05.2007 - 07.2012
Key Account Manager
DHL Global Forwarding / Danzas AEI Emirates LLC, Ericsson Network
01.2006 - 05.2007
Trade Lane Manager
01.2002 - 12.2005
Terminal Manager Sharjah Office, Development Manager
Ocean freight/Sea-Air
08.1998 - 12.2001
Assistant Sales Manager
Airfreight Limited
04.1991 - 12.1992
Management Trainee and Assistant Sales Manager
Sea Rock Sheraton, ITC Hotels Limited
08.1987 - 03.1991
Graduated and Postgraduate -
Stephen's College, University of Delhi
Diploma - Marketing Management
ITC Hotels
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