Mahmoud Ezz
Dubai,Ajman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Head of Department position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Head Of Supplier Relations Management
Watermelon Market
03.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Relationship Manager
Watermelon Market
12.2022 - 02.2024
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Conducted regular reviews of clients'' financial profiles to ensure alignment with their risk tolerance, objectives, and investment strategies.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Store Manager
APPAREL GROUP
12.2021 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Fragrance Ambassador
Khaltat Mohamed Hilal Group
10.2020 - 11.2021
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at various charity events, promoting mission and values.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Spearheaded successful fundraising campaign, raising more than 1M in donations.
- Enhanced the reputation of the country by showcasing its cultural diversity and achievements at global forums.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Developed and maintained strong professional networks with counterparts from other countries fostering collaboration on shared global challenges.
- Provided counsel to senior government officials on matters related to foreign policy and international relations for informed decision-making processes.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Managed public diplomacy initiatives to increase awareness about the country''s policies, culture, and values among foreign audiences.
- Facilitated smooth functioning of the embassy or consulate through effective staff management and resource allocation.
- Developed strategic plans to advance foreign policy objectives within assigned regions or countries.
- Negotiated agreements for mutual benefits with foreign governments in trade, security, and other sectors.
- Supported crisis management efforts by coordinating with relevant stakeholders during natural disasters or political conflicts.
- Assisted citizens abroad by providing timely consular services and support during emergencies.
- Worked closely with defense attachés to ensure alignment of military strategies that would strengthen bilateral security partnerships.
- Strengthened diplomatic relations by organizing various cultural exchange programs and events.
- Maintained open lines of communication between home and host governments through regular consultations on areas of mutual interest.
Team Supervisor
Mohamed Bin Zaar Motors
04.2017 - 08.2019
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 8 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
Sales Executive
Al Majdouie Motors
10.2014 - 03.2017
- Serves customers by helping them select products
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Manages financial transactions
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Management And Organizational Studies -
Nile Higher Institute For Science
Egypt 07.2011
Skills
- Strategic Management
- Project Management
- Commercial Operations
- Supply Chain - Material Planner
- Negotiation Skills
- Customer Service
- Financial Acumen
- Analytical Skills
- Technology Aptitude
- Result Oriented
- Professionalism
- Customer Service Teamwork
Languages
English
Arabic
Timeline
Head Of Supplier Relations Management
Watermelon Market
03.2024 - Current
Relationship Manager
Watermelon Market
12.2022 - 02.2024
Store Manager
APPAREL GROUP
12.2021 - 11.2022
Fragrance Ambassador
Khaltat Mohamed Hilal Group
10.2020 - 11.2021
Team Supervisor
Mohamed Bin Zaar Motors
04.2017 - 08.2019
Sales Executive
Al Majdouie Motors
10.2014 - 03.2017
Bachelor of Management And Organizational Studies -
Nile Higher Institute For Science
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