Chaima Mami
Sales & Costumer Service Spécialiste
Dubai,Scilicon Oasis
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Administrative Director
Knight Sapphire
Business Bay, Dubai
12.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assigned tasks and directed team of office clerks.
- Maintained CRM database with customer updates and report generation.
Sales Manager's Assistant
Royal Nova Supermarket
Deira, Dubai
09.2021 - 12.2021
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Cabin Crew Member
Tunisair
Tunis, Tunisie
11.2017 - 04.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensure safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Education
Bachelor Degree of Accounting & Finance - Accounting And Finance
University of Tunis Carthage
Tunis 09.2013 - 06.2016
High School Diploma -
Lycee La Marsa Saada
La Marsa - Tunis 09.2005 - 05.2013
Skills
Administrative management
Event Coordination
Public speaking skills
Document management
Client direction
Customer Relations
Timeline
Administrative Director
Knight Sapphire
12.2021 - Current
Sales Manager's Assistant
Royal Nova Supermarket
09.2021 - 12.2021
Cabin Crew Member
Tunisair
11.2017 - 04.2020
Bachelor Degree of Accounting & Finance - Accounting And Finance
University of Tunis Carthage
09.2013 - 06.2016
High School Diploma -
Lycee La Marsa Saada
09.2005 - 05.2013