Dafnis Frullani

Managed mega sports events projects strategically, streamlining processes, and aligning efforts with organization's mission, helping to maximize revenue and ROI and decrease costs. Projects included: FIFA World Cup Qatar 2022, Australian Open 2023, European Games 2023, and European Youth Olympic Games 2023.

• Managed high-visibility projects over ten months, accounting for 30% of annual revenue. Through strategic planning and effective execution, delivered projects on time, within budget, and to expected quality standards. Through effective communication and leadership, team motivation to achieve their goals, resulting in successful project completion and significant value.
• Led end-to-end process improvement initiative across multiple departments, including sales and operations, resulting in 11% reduction in costs. This included conducting detailed analysis of existing processes, identifying areas for improvement, and working collaboratively with cross-functional teams to streamline operations and eliminate inefficiencies. Achieving significant cost savings by implementing new workflows and automating manual tasks while improving overall customer experience. This initiative required strong project management skills, effective communication, and leading cross-functional teams towards a common goal.
• Successfully aligned strategic, tactical, and operational efforts with organization's mission, resulting in 13% increase in productivity and readiness. This included conducting comprehensive analysis of organization's goals and objectives and working collaboratively with cross-functional teams to develop and implement strategies. By clearly communicating those objectives, achieving significant gains in productivity and readiness. This initiative required strong leadership skills, effective communication, and ability to influence organization stakeholders at all levels.

As manager of technology infrastructure and services at Expo 2020 Headquarters office, Technology Operation Center, and Main Operation Center during critical operations period, collaborated with cross-functional teams, liaised with high-profile government entities and department heads, and optimized staffing levels to improve processes and customer satisfaction.

• Alignment with cross-functional teams to identify and implement best practices and process improvements, resulting in 16% reduction in customer response and resolution times. This included initiatives such as automation of routine tasks, improved training for support teams, and streamlined escalation procedures.
• Liaison with high-profile government sector entities and department heads to improve processes aimed at improving customer satisfaction, resulting in 15% increase in customer satisfaction. This included initiatives such as customized service delivery plans, and proactive issue resolution.
• Optimized staffing levels for high-volume product deliveries, resulting in 32% improvement in on-time delivery over six-month period. This included initiatives such as improved resource planning and scheduling, cross-functional training for team members, and enhanced performance management processes.

Consulting services providing bespoken solutions for clients using hybrid project management practices, focusing on enhancing productivity, reducing costs, and improving processes. Consulting services included IT systems integration and operations, training and operational readiness, and software-as-a-service and development implementations.

• Developed deep understanding of client requirements and implemented tailored solutions, resulting in 18% improvement in customer retention over twelve-months period. This included initiatives such as regular check-ins with clients to assess satisfaction, customized service delivery plans, and proactive issue resolution.
• Collaborated with business owners at all levels to improve communication and streamline processes, resulting in 15% reduction in cycle time over six-month period. This included initiatives such as regular check-ins to ensure alignment, adoption of standardized processes, and targeted training for team members.
• Identified and delivered targeted opportunities that aligned with strategic business objectives, resulting in 23% increase in revenue from key customer stakeholders over twelve-month period. This included initiatives such as market research and analysis, development of customized solutions, and targeted sales and marketing efforts.

Provided time and materials consulting using hybrid project management approaches that align with each organization's unique needs based on its industry and market segment by employing either traditional waterfall or agile methodology to achieve project objectives with focus on outsourcing, new product development, IT services, training, and operational support.

• Led development of custom system to manage sales, production, and logistics processes, resulting in 24% increase in sales of key product line over twelve- month period. This included initiatives such as requirements gathering, system design and implementation, and user training and support.
• Consolidated and optimized delivery processes across multiple departments, resulting in 14% increase in customer satisfaction for key stakeholders over six-month period. This included initiatives such as process mapping and analysis, automation of manual tasks, and cross-functional collaboration.
• Managed multiple large-scale projects from initiation to completion, resulting in 17% improvement in project delivery efficiency over twelve-month period. This included initiatives such as project planning, team coordination, risk management, and stakeholder communication, and successful delivery of projects had significant positive impact on organization's revenue growth.

Worked as Training and Operational Readiness Manager centralized operations, and as Incident Manager during critical period. Contributed as project manager in supporting various ad-hoc projects related to integrations, operations, and technology services provided by Atos to Rio 2016 Olympics Games.

• Managed portfolio of 15 complex projects and key stakeholders, resulting in 18% increase in customer satisfaction for key stakeholders over 12 months. This included initiatives such as stakeholder engagement and communication, risk management, and project performance tracking. Successful delivery of projects had significant positive impact on organization's reputation and customer loyalty.
• Planned and executed strategic training programs for 1200+ technology users for 42 topics, resulting in 23% increase in course completion rates over 6 months. This included developing course materials, coordinating with subject matter experts, and reporting on program effectiveness to upper management. Implementing more structured and engaging training program improved knowledge retention and application, resulting in noticeable increase in support performance.
• Developed and led highly effective incident response team responsible for responding to cyber security incidents, resulting in 17% improvement in time to resolution. This included recruiting and training team members and establishing clear incident response protocols. By building skilled and responsive team, dramatically reducing response and resolution times.