Dagmawit G Gebreegziabher
Abu Dhabi
Summary
Safety-focused and service-driven Hospitality and Frontline Specialist with over 4 years of experience managing highvolume customer relations, guest seating, and cash operations in fast-paced multicultural environments across the UAE. Holds a Diploma in Nursing and AMCA Nursing Assistant Certification, bringing formal expertise in emergency response, first aid, and crisis management to enforce safety protocols while delivering exceptional guest care. Proven ability to handle conflict with composure, adapt rapidly under pressure, and build immediate rapport with diverse international travelers. Multilingual in English and Amharic with the ability to remain calm and professional under pressure.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Frontline Associate
LULU INTERNATIONAL EXCHANGE
Abu Dhabi
05.2025 - Current
- Greet customers warmly and assist with inquiries promptly.
- Operate cash registers and process transactions accurately.
- Maintain cleanliness and organization of the sales floor.
- Provide product information and recommend suitable options to customers.
- Handle customer complaints professionally and resolve issues efficiently.
- Follow company policies and procedures consistently.
Hostess
MOUZMARI RESTAURANT
Abu Dhabi
03.2023 - 04.2025
- Welcome and assist guests in a professional and friendly manner.
- Manage reservations and waiting lists during peak hours.
- Coordinate with service staff to ensure smooth guest seating.
- Provide information about menu items and services.
- Handle guest inquiries and maintain a positive dining experience.
Hostess
MAMA'S KITCHEN - BOLE BRANCH
Addis Ababa
08.2021 - 01.2023
- Greet and escort guests to tables.
- Manage reservations and guest flow.
Waitress
KHALDI'S CAFÉ - MEGENAGNA BRANCH
Addis Ababa
10.2019 - 07.2021
- Provided professional customer service in a busy café environment.
- Took food and beverage orders using POS systems.
- Recommended menu items and daily specials.
- Ensured tables and service areas are clean and organized.
Education
Diploma - Nursing
AFRICA MEDICAL COLLEGE
Ethiopia01-2019
Higher National Certificate -
AMERICAN MEDICAL CERTIFICATION ASSOCIATION
Abu Dhabi, UAE01-2024
Skills
- Customer Service Excellence
- Safety Awareness & Emergency Response
- Guest Relations & Assistance
- Communication Skills
- Teamwork & Collaboration
- Adaptability in Multicultural Environments
- Professional Appearance & Grooming
- Conflict Resolution
- Time Management
Languages
English
Amharic
DRIVING LICENSE
- UAE Light Vehicle Driving licence
Timeline
Frontline Associate
LULU INTERNATIONAL EXCHANGE
05.2025 - Current
Hostess
MOUZMARI RESTAURANT
03.2023 - 04.2025
Hostess
MAMA'S KITCHEN - BOLE BRANCH
08.2021 - 01.2023
Waitress
KHALDI'S CAFÉ - MEGENAGNA BRANCH
10.2019 - 07.2021
Diploma - Nursing
AFRICA MEDICAL COLLEGE
Higher National Certificate -
AMERICAN MEDICAL CERTIFICATION ASSOCIATION