Daisy Lavilla Borje

• Proactively contacted customers via phone and email to explain customs clearance rejections.
• Guided customers in identifying required documents for resubmission of clearance requests.
• Assembled necessary documentation, including export declarations and airway bills, for non-remittance claims.
• Submitted claims to Dubai Customs through electronic portals, ensuring compliance with timelines.
• Coordinated with Dubai Customs for necessary approvals regarding customs issues.
• Processed and submitted customs declarations for exit shipments using Dubai Trade system.
• Ensured compliance of all exports with UAE customs and shipping regulations.

• Executed credit control tasks to collect outstanding debts while maintaining customer satisfaction.
• Achieved best-in-class results through continual enhancements in invoice quality and debt management.
• Identified overdue invoices and conducted daily call cycles for efficient payment collection.
• Fostered positive relationships with customers within the assigned portfolio.
• Maintained accurate collection data for effective monitoring and timely interventions.
• Collaborated with other departments to expedite dispute resolution processes.
• Implemented corrective actions to resolve disputes and prevent recurrence.
• Monitored potential risks, escalating problematic collections as required.

• Monitored and maintained daily cash balances, including custom duties and petty cash.
• Organised and dispensed petty cash while ensuring maintenance of a constant float.
• Collected cash from daily sales, auditing each entity to balance against consignments and receipts.
• Advised team leaders on collection arrangements based on daily communications from customer service.
• Prepared daily reports on outstanding international and domestic cash consignments for Duty Supervisor.
• Rectified discrepancies in submitted cash accounts promptly to clear outstanding records.
• Ordered stock to maintain adequate supplies for daily operations, preventing shortages.
  

• Consistent as Top Performer for Citibank,N.A.
• Managed a team of Telesales Representative to achieve targets service and sales goals
• Ensured that all escalated concerns are resolved in a timely manner.
• Responsible in achieving individual and team Standard Performance and ensured the timely reporting and recognition of staff’s achievements.
• Successfully facilitated the team’s conversion to full time sales by constantly achieving and exceeding monthly sales goal while maintaining excellent productivity metrics.
• Offered various marketing promotions to existing credit card and bank clients like Balance Conversion or Paylite, Balance Transfer, Call for Cash, Cash advance.