Results-driven Last Mile Operations Professional with over 8 years of experience optimizing first mile and last mile delivery networks, logistics coordination, and ensuring customer satisfaction. Demonstrated success in managing large-scale delivery teams, improving route efficiency, reducing delivery costs, and implementing technology-enabled solutions. Skilled in cross-functional collaboration with warehouse, transportation, and customer service teams to streamline operations. Strong background in utilizing logistics platforms such as Route Optimization and efficiency to drive performance and achieve key performance indicators (KPIs). Committed to enhancing end-to-end delivery experiences in fast-paced, customer-centric environments.
Hi, I’m
Ajay Narayanrao Dake
Assistant Operations Manager
Dubai
Summary
Overview
12
years of professional experience
2012
years of post-secondary education
3
Languages
Work History
iMile Delivery Services
Assistant Last Mile Operation Manager
12.2021 - Current
Job overview
- Handling eComs Last Mile Deliveries - Dubai & Northern Emirates
- Improved last mile cost 25% through efficient load planning, route optimization, utilization of vehicles, overall efficiency planning & Improvement.
- Improved First & Last Mile Service level from 90% to 97% & 90% to 95% respectively.
- Handling per day volume - 30K, with a team size 50+ UTR & 350+ Delivery associates.
- Capacity Planning (S&OP & Vendor Management for Blue-Collar Employees).
- Vendor / Franchisee Sourcing, RFI, RFQs, Rate Negotiation, Vendor Evaluation, Vendor selection, Vendor Billing.
- Handling Amazon’s Delivery Station (EDSP Project) in Northern emirates.
- Contract design & Management, Centralized SLAs, Vehicle’s Approval & Pay out to vendors.
DHL-Blue Dart
Last Mile Operation Regional Manager
11.2019 - 12.2021
Job overview
- Handling eComs Last Mile operations - Pune -( Except Mumbai rest all Maharashtra)
- Leading Last Mile Operation For a zone.
- Handling 20K shipments per day.
- Manpower, Productivity, Vehicles On boarding, Delivery Strike study, Exception handling & Review’s.
- Higher FDS %, Seller Pick UP with zero Escalation.
- Trained 100+ Hub Managers on processes, Ensure adherence of processes.
- Productivity & success rate Analysis & Vendor on boarding.
RIVIGO
Cluster Operation Manager
02.2019 - 11.2019
Job overview
- Linehaul Management - Pune, India.
- FTL & PTL Line Haul Movement Planning & arranging supply chain movement plan.
- Demand fulfilling & traffic control.
- Indent Placing, SLA, UNS, PSWT analysis to improve the TAT.
Amazon EDSP - Optimal
City Manager - Last Mile Operation
01.2018 - 01.2019
Job overview
- Heading Last Mile Delivery Network of AMAZON For a City.
- A DSP (Delivery service provider) to AMAZON.
- Handled all AMAZON’s Deliveries, Return pick ups, Seller pick ups.
- Have managed 5000 delivery shipments per day with 95% Same day Delivery excellence.
Amazon India Pvt Ltd
Assistant Operation Manager (Team Lead) - Last Mile Operation
05.2015 - 03.2016
Job overview
- Proper & timely load connectivity to respective locations within given cut offs.
- Coordinating with line haul for timely updates & updating any issues if there.
- Proactively Vendor Management for festival sales order management.
DTDC Courier & Cargo Ltd
Branch Manager
06.2013 - 05.2015
Job overview
- Franchisee / Channel Network Expansion, Sales Improvement.
- Handled 200+ Franchisee Network.
Education
MGM-IOM
MBA
University Overview
MAU PARBHANIParbhani, Maharashtra
B.Tech.
University Overview
Skills
Collaborative team management
Personal Information
Personal Information
- Date of Birth: 10/20/86
- Marital Status: Married
Awards
Awards
- Annual Award - Gold individual - Cost & Performance Improvement - iMile Deliveries services
- Bravo Card – Last Mile Operation Excellence in Same day delivery - Blue dart.
- Channel Leader - Network expansion / On-boarding new Delivery service provider / Establishing alternate delivery channels (IHS / DSP / Franchisees) - Blue Dart
- Delivery ka Don – Delivery excellence award during AMAZON'S Prime Day Sale – Optimal
- Core value Champion - Overall Branches operations excellence award – DTDC
Disclaimer
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.Mobile Numbers
Mobile Numbers
- +971-509467654
- +971-542755135
Timeline
Assistant Last Mile Operation Manager
iMile Delivery Services
12.2021 - Current
Last Mile Operation Regional Manager
DHL-Blue Dart
11.2019 - 12.2021
Cluster Operation Manager
RIVIGO
02.2019 - 11.2019
City Manager - Last Mile Operation
Amazon EDSP - Optimal
01.2018 - 01.2019
Assistant Operation Manager (Team Lead) - Last Mile Operation
Amazon India Pvt Ltd
05.2015 - 03.2016
Branch Manager
DTDC Courier & Cargo Ltd
06.2013 - 05.2015
MAU PARBHANI
B.Tech.
01.2009
MGM-IOM
MBA
01.2012
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