DAKOGHA GERMAIN GAMSEH
Dubai
Summary
Dynamic professional with extensive experience in teaching sales assistance and counselling. Proven track record in establishing positive relationships with diverse groups, including students and customers. Expertise in customer relationship management, visual merchandising, and emotional support, with strong skills in conflict resolution and problem-solving. Bilingual communicator committed to delivering excellent service and enhancing customer satisfaction. Deliver exceptional customer service with friendly and a friendly and approachable manner. Skilled in resolving issues quickly and efficiently, ensuring guests always feel welcome and valued. Strong communication and interpersonal skills, coupled with a proactive approach to anticipating and meeting needs. Adaptable and always ready to go above and beyond to enhance guest experiences.
Overview
2
2
Languages
15
15
years of professional experience
Work History
CONCIERGE AND RECEPTIONIST
ROTANA HOTEL
01.2023 - Current
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Handled guest requests and queries with utmost professionalism, resolving issues promptly to maintain positive guest experiences.
- Greeted visitors at front desk and directed them to appropriate staff or meeting spaces.
- Announced arrivals and routed visitors to relevant staff or meeting spaces.
- Answer incoming calls, screen details, and forward requests to the right contact.
- Managed incoming reception calls, assisting guests with inquiries, resolving complaints, and redirecting calls to relevant contacts.
- Organised transport arrangements, including taxi bookings, limousine hires, and shuttle services, ensuring timely travel for guests.
- Monitored public areas, ensuring cleanliness, safety, and comfort for all guests and staff members.
- Maintained room inventory for occupancy, reservations and room assignments.
- Arranged housekeeping and maintenance services for guests.
SECURITY GUARD
AL SAFWAN GULF SECURITY COMPANY
01.2021 - Current
- Conducted inspections and patrols of premises to maintain security and deter potential threats
- Activated response protocols upon alarm triggers, ensuring swift action
- Compiled and submitted reports summarising daily surveillance activities to inform security strategy and improve operational awareness
RECEPTIONIST
AYABA HOTEL
BAMENDA, CAMEROON
01.2019 - 01.2020
- Meeting & Greeting up to 100 hotel guests daily to ensure they received a warm and friendly welcome.
- Welcomed guests and clients in friendly, positive friendly, positive manner.
- Took time to understand needs of each guest, offering tailored information to enhance their hotel experience.
- Provided courteous interactions with customers to foster a welcoming environment and promote positive first impressions of the hotel.
- Greeted visitors warmly, providing a professional first impression of the organization.
- Maintained clean and orderly reception area to create a welcoming atmosphere for visitors.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Kept accurate records on check-ins and maintaining data confidentially.
SENIOR SALES AND STOCK MANAGER
OLD SKUL SNACK BAR I SOMALIN NIGHT CLUB
01.2012 - 01.2014
- Monitored stock levels of raw materials, unfinished goods, and finished products to ensure optimal availability.
- Managed stock levels across multiple warehouses, optimising space usage and reducing overstock situations.
- Reviewed and updated stock management policies to align with industry best practices, enhancing operational efficiency.
- Liaised with suppliers to resolve delivery issues, maintaining strong relationships and uninterrupted supply chain.
- Negotiated with suppliers on return of defective goods, securing refunds or replacements to maintain quality standards.
- Used inventory management system to maintain accurate order records.
- Conducted periodic physical inventory counts to verify accuracy of data records against actual inventory levels.
Education
Bachelor of Science - science
University Of Dschang
cameroon01-2019
Bachelor of Science - science
university of Dschang
cameroon01-2018
Advance Level Certificate Of Education - science
G.B.H.S Bamessing
Ndop Cameroon01-2015
Skills
- Guest services
- Hotel operations
- Customer relationship management
- Transport coordination
- Reservation management
- Professional communication
- Time management
- Attention to detail
- Conflict resolution
- Bookings and reservations
- Time management expertise
- Data entry accuracy
- Interpersonal effectiveness
- Discretion handling
- Knowledge of local area
- Familiarity with safety procedures
Languages
English
French
Timeline
CONCIERGE AND RECEPTIONIST
ROTANA HOTEL
01.2023 - Current
SECURITY GUARD
AL SAFWAN GULF SECURITY COMPANY
01.2021 - Current
RECEPTIONIST
AYABA HOTEL
01.2019 - 01.2020
SENIOR SALES AND STOCK MANAGER
OLD SKUL SNACK BAR I SOMALIN NIGHT CLUB
01.2012 - 01.2014
Bachelor of Science - science
University Of Dschang
Bachelor of Science - science
university of Dschang
Advance Level Certificate Of Education - science
G.B.H.S Bamessing