Dalal Saeed AlSowaidi
Kalba,UAE
Summary
Accomplished professional with expertise in leadership and supervision, performance management, and quality assurance. Demonstrates effective workflow management and decision-making efficiency to enhance organizational productivity. Skilled in providing administrative support, aiming to leverage these competencies towards achieving strategic business objectives.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Operations & Services Manager
Abu Dhabi Islamic Bank
Kalba, Sharjah
01.2018 - 05.2025
- Managing the work and back-office functions to ensure the quality service by projecting professional image and maintenance of operational controls and continuous improvement for operational and service efficiency.
- Operations Support – Review, Control and Approval.
- Maintained comprehensive records of all services provided, ensuring transparency and accountability.
- Managing cash & Process and balance daily inward and outward clearing transactions.
- Management Of Service Delivery
- Ensuring that work premises are maintained to the specified standards.
- Manage and recommend changes to workflow for greater service and operational efficiency.
- Resolve investigations and inquiries to the specified service standards.
- Staff Management - Coordination
- Identify training developments needs for staff and ensure that these are met as per schedules.
Head Of Branch Operations
Abu Dhabi Islamic Bank
11.2011 - 01.2018
- Ensured optimal resource allocation, minimising operational costs.
- Identified and rectified operation inefficiencies, improving service quality.
- Facilitated compliance training programmes for enhanced regulatory adherence.
- Strategised business growth plans to boost overall productivity.
Operation Supervisor
Abu Dhabi Islamic Bank
11.2010 - 11.2011
Admin. Assistant
Al Hilal Properties
06.2008 - 10.2009
- Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
- May also train and supervise lower-level clerical staff & Successfully performed managerial duties during manager's absence.
Education
B.A - Business & Economics-Management Information System
United Arab Emirates University
Alain 08.2003 - 01.2008
Skills
- Leadership and supervision
- Performance Management
- Quality assurance and control
- Effective workflow management
- Administrative support
- Decision-Making efficiency
professional courses
- Professional Ethics
- Successful Ethics in workplace
- Managerial Skills
- How to be a good leader
- Success keys
- How to Motivate your employee's
- Project Management & Business Planning from Carolina International University
- Women in leadership course for 6M.
Personal Information
Nationality: Emarati
Timeline
Operations & Services Manager
Abu Dhabi Islamic Bank
01.2018 - 05.2025
Head Of Branch Operations
Abu Dhabi Islamic Bank
11.2011 - 01.2018
Operation Supervisor
Abu Dhabi Islamic Bank
11.2010 - 11.2011
Admin. Assistant
Al Hilal Properties
06.2008 - 10.2009
B.A - Business & Economics-Management Information System
United Arab Emirates University
08.2003 - 01.2008
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