Dalia Abdelazim

Game Operations:

• Operated 30+ customers per shift providing support and guidance as well as ensuring satisfaction of customers .
• Assist customers with game setup and provide clear instructions for smooth enjoyable virtual reality experience.
• Monitored gameplay , resolve customers issues quickly and professionally.
• Observed customers interactions , providing exceptional services and support during gaming experiences.
• Operated gaming machines , ensuring smooth gameplay and adherence to safety protocols.
• Identified network technical issues and implemented effective solutions to restore functionality.
• Ensuring game area is safe, clean, contributing welcoming environment at all times.

Event Assistant\Staff:

• Prepared and arranged basic decorations, including balloons, banners, table settings, and themed setups.
• Set up birthday party areas, including seating, gift tables, activity stations, and food displays
• Assisted in greeting guests and providing friendly customer support throughout events.
• Communicated with parents and guests to address needs and ensure positive experience.
• Supported party host by coordinating event flow, managing timing, and ensuring smooth transitions between activities.
• Assisted with cake preparation and presentation, ensuring safe handling and timely cake cutting.
• Engaged with children through dancing, interactive entertainment, and age-appropriate activities.

Sales Assistant:

• Communicated with customers to explain available packages, services, and venue features to support daily sales, meet and exceed sales targets.
• Used CRM platform to follow up with customers, support sales efforts, and enhance guest satisfaction.
• Operated POS system to process payments accurately and efficiently.
• Performed basic math calculations to ensure correct pricing, change handling, and transaction accuracy.
• Built positive interactions with guests to enhance their overall experience and promote loyalty.