Summary
Overview
Work History
Education
Skills
Languages
Locations
Timeline
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Dalia Ahmed

Dalia Ahmed

Sharjah

Summary

Professional data Analyst with advance knowledge in BI tools, SQL, and experience in interpreting and analyzing data for driving business solutions.

Overview

10
10
years of professional experience

Work History

Data Analyst - Medical Claim Officer

Company DB
04.2024 - Current
  • Analysis claim data
  • Audit claims to ensure that no overpayment or under payment was done by TPAs
  • Handle Reconciliations between company DB and TPA data
  • Handling outstating, direct billing and reimbursement data
  • Cleaning data and store it in IIRIS (Company DB)
  • Create DHA CLAIMS EXPOSURE and PSP reports
  • Handling monthly closing reports

Customer Service Representative - Analyst

09.2022 - 03.2024
  • Handling customers inquiries and emails
  • Working on SAP for daily work
  • Create reports and analysis data

Data Analyst

UNITED FIDELITY INSURANCE COMPANY
11.2021 - 07.2022
  • Worked with BI software and various reports to clean insights into trends and prospects
  • Worked with Google analytics to track user behavior
  • Determining company goals
  • Identify key area of improving, such as audience, acquisition, behavior and conversions
  • Monitoring and analyzing the metrics and figures in E-commerce websites
  • Develop tables and views using SQL
  • Predicting future trend for customers using Python

Lecturer

ASSOCIATION OF SUDANESE UNIVERSITY
03.2015 - 02.2022
  • Teaching: Data Mining, Database, Operation Research, Business project Management, Decision Support Systems
  • Coordinating students graduation projects

Data Analyst

CUPOLA TELESERVICES
04.2021 - 10.2021
  • Cleaning, organizing and create relationships between data set
  • Identified and documented detailed business rules and use cases based on requirements analysis
  • Using power BI for analyzing data set

Database Administrator

AZ TECHNOLOGY
01.2021 - 03.2021
  • Installing and configuring oracle database under Linux
  • Managing Single, ASM and RAC for oracle database
  • Monitoring and maintaining backup and recovery for database

Database Manager and Web Developer

EASTERN NILE TECHNICAL REGIONAL OFFICE
11.2017 - 10.2019
  • Creating and managing backend for website
  • Monitoring and maintaining backup and recovery for database

Database Manager and Web Developer - Contract

AZ TECHNOLOGY
11.2018 - 03.2019
  • Creating database for organization using oracle database
  • Packaging dataset for organization
  • Creating and developing website (front-end and backend) using WordPress

Education

MSc. - Information Technology - Business Intelligence

UNIVERSITY OF KHARTOUM
Khartoum
01.2016

BSc. - Computer science and information System

SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Khartoum
01.2014

Dip. - Information Technology

SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Khartoum
01.2012

Skills

  • Power BI
  • SQL
  • Google Analytics
  • Oracle Database
  • Python
  • Tableau Desktop
  • Problem Solving
  • Decision Making
  • Data Mining
  • Communication Skills

Languages

Arabic
English

Locations

  • Dubai, UAE
  • Sharjah, UAE

Timeline

Data Analyst - Medical Claim Officer

Company DB
04.2024 - Current

Customer Service Representative - Analyst

09.2022 - 03.2024

Data Analyst

UNITED FIDELITY INSURANCE COMPANY
11.2021 - 07.2022

Data Analyst

CUPOLA TELESERVICES
04.2021 - 10.2021

Database Administrator

AZ TECHNOLOGY
01.2021 - 03.2021

Database Manager and Web Developer - Contract

AZ TECHNOLOGY
11.2018 - 03.2019

Database Manager and Web Developer

EASTERN NILE TECHNICAL REGIONAL OFFICE
11.2017 - 10.2019

Lecturer

ASSOCIATION OF SUDANESE UNIVERSITY
03.2015 - 02.2022

MSc. - Information Technology - Business Intelligence

UNIVERSITY OF KHARTOUM

BSc. - Computer science and information System

SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY

Dip. - Information Technology

SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY

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