Dalia Ahmed
Sharjah
Summary
Professional data Analyst with advance knowledge in BI tools, SQL, and experience in interpreting and analyzing data for driving business solutions.
Overview
10
10
years of professional experience
Work History
Data Analyst - Medical Claim Officer
Company DB
Dubai, UAE
04.2024 - Current
- Analysis claim data
- Audit claims to ensure that no overpayment or under payment was done by TPAs
- Handle Reconciliations between company DB and TPA data
- Handling outstating, direct billing and reimbursement data
- Cleaning data and store it in IIRIS (Company DB)
- Create DHA CLAIMS EXPOSURE and PSP reports
- Handling monthly closing reports
Customer Service Representative - Analyst
Dubai, UAE
09.2022 - 03.2024
- Handling customers inquiries and emails
- Working on SAP for daily work
- Create reports and analysis data
Data Analyst
UNITED FIDELITY INSURANCE COMPANY
SOUKCHICKhartoum, Sudan
11.2021 - 07.2022
- Worked with BI software and various reports to clean insights into trends and prospects
- Worked with Google analytics to track user behavior
- Determining company goals
- Identify key area of improving, such as audience, acquisition, behavior and conversions
- Monitoring and analyzing the metrics and figures in E-commerce websites
- Develop tables and views using SQL
- Predicting future trend for customers using Python
Lecturer
ASSOCIATION OF SUDANESE UNIVERSITY
Khartoum, Sudan
03.2015 - 02.2022
- Teaching: Data Mining, Database, Operation Research, Business project Management, Decision Support Systems
- Coordinating students graduation projects
Data Analyst
CUPOLA TELESERVICES
Khartoum, Sudan
04.2021 - 10.2021
- Cleaning, organizing and create relationships between data set
- Identified and documented detailed business rules and use cases based on requirements analysis
- Using power BI for analyzing data set
Database Administrator
AZ TECHNOLOGY
Khartoum, Sudan
01.2021 - 03.2021
- Installing and configuring oracle database under Linux
- Managing Single, ASM and RAC for oracle database
- Monitoring and maintaining backup and recovery for database
Database Manager and Web Developer
EASTERN NILE TECHNICAL REGIONAL OFFICE
Khartoum, Sudan
11.2017 - 10.2019
- Creating and managing backend for website
- Monitoring and maintaining backup and recovery for database
Database Manager and Web Developer - Contract
AZ TECHNOLOGY
Addis Ababa, Ethiopia
11.2018 - 03.2019
- Creating database for organization using oracle database
- Packaging dataset for organization
- Creating and developing website (front-end and backend) using WordPress
Education
MSc. - Information Technology - Business Intelligence
UNIVERSITY OF KHARTOUM
Khartoum01.2016
BSc. - Computer science and information System
SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Khartoum01.2014
Dip. - Information Technology
SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Khartoum01.2012
Skills
- Power BI
- SQL
- Google Analytics
- Oracle Database
- Python
- Tableau Desktop
- Problem Solving
- Decision Making
- Data Mining
- Communication Skills
Languages
Arabic
English
Locations
- Dubai, UAE
- Sharjah, UAE
Timeline
Data Analyst - Medical Claim Officer
Company DB
04.2024 - Current
Customer Service Representative - Analyst
09.2022 - 03.2024
Data Analyst
UNITED FIDELITY INSURANCE COMPANY
11.2021 - 07.2022
Data Analyst
CUPOLA TELESERVICES
04.2021 - 10.2021
Database Administrator
AZ TECHNOLOGY
01.2021 - 03.2021
Database Manager and Web Developer - Contract
AZ TECHNOLOGY
11.2018 - 03.2019
Database Manager and Web Developer
EASTERN NILE TECHNICAL REGIONAL OFFICE
11.2017 - 10.2019
Lecturer
ASSOCIATION OF SUDANESE UNIVERSITY
03.2015 - 02.2022
MSc. - Information Technology - Business Intelligence
UNIVERSITY OF KHARTOUM
BSc. - Computer science and information System
SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Dip. - Information Technology
SUDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY