Dalia Alkhateeb

• Work closely with hiring managers and department heads to understand their hiring needs and priorities.
• Calculation and preparation of leave salary and final settlement.
• Maintain/update/ensure that calculation, information and records are in accordance with UAE Labor Law.
• Coordinate with Accounts Department for proper flow of information and data related to HR and Payroll.
• Coordinate with other department and colleagues as necessary to carry out required task.
• Maintain confidentiality at all times and ensure any sensitive issues are dealt with appropriately.
• Arranges, schedule appointments for all new hire personnel processing. Maintains personnel files, to include but not limited to, filing of paperwork in respective personnel files, maintaining and securing required information from employees.
• Schedules all medical, labor card, and related government requirements for all new hire employees and re-contracting employees.
• Arranges and ensures cancellation of employment visas of terminating employees is completed before employee departure.
• Assists employees with processing for family and visitor visas.
• Ensures that all immigration, labor card, and visa applications are handled in expeditious manner.
• Prepares and administers government documents for processing of labor clearances.
• Utilize various channels such as job boards, social media, and professional networks to source potential candidates.
• Build pipeline of qualified candidates for current and future hiring needs.
• Review resumes and applications to identify candidates that meet job requirements.
• Conduct initial phone screenings to assess candidates' qualifications and interest in position
• Schedule and coordinate interviews, ensuring smooth and positive candidate experience.
• Communicate effectively with candidates, keeping them informed about recruitment process.
• Maintain accurate and up-to-date records of candidate information.
• Prepare and distribute job offers, ensuring compliance with company policies.
• Contribute to development and promotion of company's employer brand to attract top talent.
• Monitor all employee’s files and records related to their employment i.e. passport, visa, card expiry, salary details, increments, vacation details, and leave settlement records and ensure complete accuracy and confidentiality.
• Distribute/release original documents to employees (Passport, Insurance Card, Emirates ID, etc.)
• Induction of new employee, process employee leave application, rejoining, personal request, cash advance, resignation, etc.
• Prepare monthly time sheet for Head Office.
• Solve issues related to Timesheet and Payroll.
• Prepare Employment & Salary Certificate, NOC, Undertaking letter and Warning notice.
• Maintain leave records, leave application, and calculating leave balances

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Tallied cash drawer at beginning and end of each work shift.
• Operated cash register to record transactions accurately and efficiently.
• Used Zoho system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.
• Maintaining and updating financial records, including accounts payable and receivable, bank statements, and general ledger.
• Preparing financial statements, including balance sheets, income statements, and statements of cash flow
• Supporting audit process by preparing and organizing necessary documents
• Ensuring compliance with relevant laws and regulations, including tax laws and regulations
• Providing financial information and advice to management to support business decision-making
• Reviewing and approving expenses and invoices.
• Assisting with implementation of new accounting systems and processes.
• Greet customers when approaching and leaving cashier counter.
• Collect payments in form of cash or credit card.
• Issue receipts, refunds and change.
• Maintain accurate cash drawer.
• Record and tallying of funds in cash register when required during shift and prepare transaction reports.
• Create invoice upon receiving cash.
• Familiarity of product services, ensuring price is accurate.
• Logging daily entries in accordance with accounting policy
• Prepare monthly closing and periodic reports
• Prepare bank deposits
• Preparing bank reconciliation, intercompany reconciliation and other general ledger reconciliation

• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Worked well in team setting, providing support and guidance.
• Responsible for guidance of all Collections Unit staff, regarding achievement of objectives, staff performance, efficiency and quality of portfolio that collections officer manage.
• Provides quality and unified standards in work of branches in order for their indicators to be in optimal productivity, efficiency and most profitable, using efficiently available resources.
• Coordinates with outside legal specialists to ensure proper registration and oversight of loan entered into courts.
• Oversees development of staff with correct planning, training opportunities, available resources and ongoing communications.
• Develops collection department’s strategy including monthly and annual targets.
• Reviews and prepares weekly and monthly reports in connection with possible improvements to be made in collections departments.
• Reports on findings by collections staff on possible cases of fraud immediately upon receiving such information, to Managing Director Assistant for Credit and Treasury, Internal Auditor and Head of Risk Management.
• Reports on monthly basis to Non-Performing Loans Committee on loans assessment errors findings by collections staff as feedback to Credit Department.
• Visit customers that are part of Debt Collection portfolio, when necessary.
• Prepares reports for all problems that arise during above contacts and controls, prepares and organizes meetings with Collections unit staff.

Achievements:

* More than half a million dollars in bad debts were collected during the first half of 2022.

* Nearly $ 150,000 in bad loan has been collected.

* Reports have been prepared to senior management on the causes of default for non-performing loans.

• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Ensure implementation and follow-up of financing and refinancing requests, in accordance with instructions, policies and work procedures:
• Supervising implementation of requests for funds received from branches of all kinds, quickly and with high quality.
• Review completion of file deficiencies with implementation staff in department to correspond with branch in efficient and flexible manner.
• Ensure that financing application, contract and credit approval are duly translated into institution’s financial system (T24)
• Approval of issuance process (permission to disbursement) prepared by implementation staff and directed to management of concerned branch upon completion of implementation process.
• Follow up daily work tasks with work team.
• Follow up daily workflow and performance of department's employees according to applicable policies and instructions
• Ensure that department team corrects observations contained in internal and external audit reports.
• Assisting work team in setting annual career goals and reviewing them continuously, and contributing to implementation of annual evaluation.
• Participation of department manager in process of selecting and appointing new employees.
• Informing department employees of circulars and administrative decisions issued by higher management and ensuring their application and compliance with them.

• Generated reports detailing findings and recommendations.
• Implementation of small and medium lending program in region.
• Promote small and medium lending program in region through direct contact with target segment.
• Conducting full credit study for small and medium-sized enterprises loans.

• Implementation and follow-up of small and medium lending program and companies in region in accordance with business policies and procedures
• Control mechanism of borrowers' repayment and put in place mechanisms to mitigate bad loans and treat them within international standards.
• Ensuring provision of high level of services to bank’s customers and retaining existing customers
• Increasing growth rates, whether in size of portfolio or increasing number of borrowers.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Providing high level of services to bank’s customers, retaining existing customers, and attracting new customers.
• Opening accounts for new customers in bank, receiving all requests from check book requests, opening deposits and loan requests, and attracting new deposits to bank.

• Create treasury department deals (F.X, Deposits) on SWIFT.
• Provide Palestine Monetary Authority (PMA) and top management with bank liquidity report.
• Work and operate Western union transfers.
• Operate swift transfer (inbound, outbound).
• Operate all kinds of bills: Jawwal, Paltel, electricity, water, taxes (income, VAT and cutting).
• Operate government employee's salaries.

• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
• Receiving customers and providing all services from selling slides, paying bills, answering any inquiries, and attracting new clients
• Responded to customer needs by answering questions and providing detailed information about Service.