DALIYA DAOUS

Dedicated and organized Senior Manager and effective leader with over 20 years of experience including 8 years in Etisalat , Reliable and capable of driving effective teams. Looking for new role where hard work and dedication will be highly valued.

• Senior Manager - Elite Business Sales, Etisalat UAE, 01/01/23, Present, Manage a team of 14 direct reports, providing coaching & mentorship to ensure professional growth & development, Manage customer portfolio of 153 million, Oversee daily operations maintain high service levels and customer satisfaction, Develop & implement strategies to improve services efficiency
• Channel Partner Manager, Etisalat UAE, 02/01/16, 01/01/23, Manage portfolio of 3000 customers in UAE, comprising both telecom & digital revenue stream, Lead a team of 40 direct account managers who were responsible for identifying, closing & cross selling to customers in the portfolio, Devised partner-level strategies to lock incremental revenue from the existing customers
• Carrier Sales Manager, Emitac Mobile Solutions, 03/01/14, Present, Development and execution of a sales and marketing strategy; ensuring that other operational teams are aligned and supporting activities necessary for the successful execution of the carrier plan., Building and developing C-level and senior management relationships with carrier partners; ensuring that EMS and carrier partners are aligned on business strategy, goals and objectives., Development and expansion of new direct and indirect sales channels, Manage and develop accurate weekly and monthly product demand and sales forecasts; track and adjust such forecasts based on marketing programs, and changes in market conditions., Work closely with the product management team to communicate and sell-in new products and services to key carrier stakeholders; assist with the development of new propositions and tariff plans; ensure that all prerequisite conditions for NPI are met in a timely manner including technical acceptance, import/export permits, and carrier-specific product requirements., Assist in launching range of smartphones such as Blackberry, HTC and Nokia for different carriers (Etisalat, Zain ME, Egypt, Kuwait)., Responsible for the performance and development of a team of Account Executives
• Channel Sales Manager, Emitac Mobile Solutions, 03/01/12, 03/01/14, Responsible for defining and implementing a successful sales strategy for the different Enterprise, SME sales channels (Direct and Indirect) within the UAE., Continuous analysis of key opportunities/risks/assumptions to build a consistent and continuous growth of the Enterprise business within the region (and identified carrier groups)., Establish the main KPI's in order to assure an accurate forecasting and pipeline management., Create a structured Channel sales strategy across Enterprise and SME channels., Analyze and understand the market trends, competitor technology threats and the ability to turn those into competitive advantage for RIM across each Channel Partner, Gathering key feedback from Channel Partners and escalating feedback to the most appropriate people and groups., Presenting monthly/quarterly plans to achieve the set target across all verticals, Conducting win/loss analysis and creating sales strategies to prevent churn, Enabling BCs to meet the expected growth in the channel, Implementing sales activities of the yearly and quarterly business plan submitted by the carrier manager, Organizing events in specific regions on a quarterly basis., Promoting enterprise applications and Hosted BES as part of the Blackberry Solution offering and achieving the applications' target., Updating CRM for all new opportunities/leads/account/tasks for the SMB team., Assist in launching BlackBerry Services for different carriers (Zain Kuwait, Etisalat Egypt, and MTC Lebanon.
• B2B Account Manager (Nokia), AL FUTTAIM Computer Software Products Co. LLC (AFCOMP), 04/01/11, 03/01/12, Maintain and grow Etisalat Accounts base through proper balance of maintenance and prospecting phone calls., Renewing relationships with past buyers to drive future business., Calling "warm sales leads" to build relationships with new clients and data base provided by Etisalat Sales Team., Working with Etisalat Sales Team in both Enterprise & SMB to understand their business issues and provide solutions that meet their needs. (Consultative selling)., Present promotions and special offers with Etisalat Services to their clients., Price products as per Tiger Directs pricing policy, offering discounts within agreed limits., Monitor the progress of account development., Handle, as appropriate, issues pertaining to my customer list., Follow-up customers' requests for assistance, literature, price quotes, etc., to establish a high level of service orientation., Report changes in market conditions, competitive activities, and customer preference/needs., Maintain designated average of outbound calls per day., Achieving biweekly and quarterly goals., Participate in training for Etisalat Staff including product training, and arranging for seminars & forums within Etisalat for different verticals.
• Account Manager (DELL Store - Dubai Mall), Emirates Computers Co., 04/01/09, 03/01/11, Achieved an annual revenue team target from the small to medium business market segment., Playing a key role in increasing satisfaction rate in existing accounts, also building new relations with new accounts., Responsible for obtaining quotes for materials or sub-contractors., Manage existing clients in a manner that grows the business., Processed incoming orders, coordinated shipments, and handled customer-related issues., Manage activities pertaining to negotiating, finalization of deals for smooth execution of sales & order processing., Utilize customer feedback and personal network to develop marketing intelligence for generating leads., Generate leads with reliable dealers and channel partners, resulting in deeper market penetration and improved market share., Successfully identify and develop potential channel customers., Enforcing pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying plans.
• Accounts Receivable Manager, Assure timely collection of monies due to corporation., Assure timely and accurate invoicing., Assure that the companies standard template regarding invoice sample is in place for every customer, Conduct credit checks on all customer, establish and manage limits, Make recommendations to improve quality of invoicing and collection procedures., Weekly reporting of invoicing totals/aging total/invoice adjustments
• Marketing & Communications In Charge, PRO Technology Co. LLC, 06/01/04, 03/01/09, Identify and implement communication strategies, Prepare marketing plans, including budgets and progress reports., Responsible for continually auditing and updating web site for accurate information and timely dates, Manage external vendor relations relating to any art files and branding, Responsible for updates and gaining appropriate approval for marketing projects, Create direct mail to distribute e-mail message ads to a targeted group of users, Work with cross-functional teams to develop overall web marketing strategies and collateral, including website presentation, multimedia content creation, online advertising initiatives and direct marketing campaigns
• Showroom Sales Manager - Apple Centre, Implements all programs from Operations and Marketing Dept., Submits accomplishment report to the General Manager on a monthly basis, Ensures Marketing promos and campaigns passed on by the is implemented appropriately, Ensures implementation of Customer Service Excellence, Handles 2nd level Customers' complaints, Handles customer inquiries regarding Apple systems and machines, prices, quotation and purchase orders, as well as after-sales adjustments and cancellations
• Accounts Assistant - Business Division, Responsible for all Accounts related to Business Division, Prepares daily cash deposits and fill outs cash control sheet daily, Encodes invoices and accounts relates data to Peach Tree and currently Microsoft GP System, Performs accounts payables duties

• Date of birth: 1981
• Nationality: Jordanian
• Marital Status: Single
• Visa Status: a) Employment Visa b) Available UAE Driving License