Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
DALYA SHAHEEN

DALYA SHAHEEN

Dubai, UAE

Summary

What began as a university spark quickly grew into a passion for people and purpose. With over a decade of experience across Canada and the UAE, I’ve built my HR career on one core belief: people are the heart of any business. From driving high-impact recruitment to building inclusive cultures, and solving complex employee challenges, I bridge business needs with human insight—always with empathy, strategy, and results in mind. Whether navigating growth, change, or cultural shifts, I bring calm, clarity, and connection to the table.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager – People & Talent

MCN (Middle East Communications Network)
Dubai
08.2024 - Current
  • Lead HR operations for multiple creative agencies under MCN, managing the full employee lifecycle across the UAE and regional teams.
  • Resolve complex employee grievances, and conduct cases while ensuring alignment with organizational values.
  • Oversee onboarding, milestone recognition, performance management, and offboarding across agencies.
  • Champion employee engagement initiatives, wellness programs, and cross-agency campaigns, like Employee Appreciation Day.
  • Support recruitment and talent reviews using PI (Predictive Index) and Power BI to inform people strategy.
  • Coordinate internship programs, including the partnership with AUD, to attract and nurture early-career talent.

Human Resources Manager

Luna PR - PR Agency in Web3.0 Technology
04.2022 - 03.2024
  • Restructured the organization chart in collaboration with department heads, resulting in a 30% decrease in time-to-fill key positions.
  • Implemented performance management processes that increased employee productivity by 20% within one year.
  • Introduced training workshops on blockchain technology to enhance technical knowledge among team members.
  • Advised executive leadership on UAE labor law compliance and HR best practices.
  • Negotiated successfully with healthcare providers, reducing benefits costs by 15% and absenteeism by 40%.
  • Led employee engagement initiatives resulting in a 25% improvement in employee retention rates.

HR & Payroll Specialist

FCB Canada
01.2019 - 04.2022
  • Processed multi-province payroll for 300 employees using ADP Workforce, ensuring accuracy and timeliness.
  • Managed employee benefits enrollment, conducted orientations for new hires, and resolved payroll discrepancies promptly.
  • Collaborated with finance and HR teams to streamline payroll processes and enhance data integrity.
  • Administered leave programs (FMLA, PTO)and maintained employee records in compliance with regulations.
  • Developed and submitted 4 annual payroll reports to senior management for further review and analysis.
  • Created consistency in procedures involving payroll systems by creating detailed training materials.

Luxury Fashion Retail Expert Client Advisor

Louis Vuitton
Toronto, ON
11.2018 - 11.2019

Luxury Retail Part-Time Sales Associate

Coach
Toronto, ON
09.2017 - 02.2019

Lead Tutor & Math Tutor

George Brown College (GBC)
09.2017 - 01.2019
  • Coached and provided technical guidance for eight less-experienced tutors, improving their professional development and enhancing overall team performance.
  • Provided support to over 200 students with diverse learning needs by adapting instructional methods accordingly.
  • Demonstrated a record of building and designing tutor onboarding and training & development initiatives. Presented trends and insights to academic leaders.

Health Care Provider Clinic Manager

Active Life Physio
Toronto, ON
06.2014 - 05.2016

Education

BA Degree - Hons. Human Resources Management -

York University
Toronto, ON, Canada
04.2021

Advanced Diploma - Business Administration- Human Resources -

George Brown College
Toronto, ON, Canada

Skills

  • Critical thinking
  • Training and Development
  • Talent Management
  • Process Improvement
  • Employment Law Compliance
  • Strategic Planning
  • Compensation & Benefits
  • Employee Engagement
  • Performance Management
  • Leadership & Management

Certification

Canadian Payroll Association (CPA) - Certified Payroll Compliance Practitioner (PCP), 2018

Accomplishments

  • Pepsi Bottling Group Endowment recipient for demonstrating perseverance while pursuing success in my program and a passion for my field of study.
  • Dynamic Labour Relations Award in HR based on overall grade performance in a simulated labour negotiation
  • Received the International Tutor Training Program Certification (ITTP) for tailoring tutoring sessions to suit individual competencies, and coaching students for better academic performance.

Timeline

Manager – People & Talent

MCN (Middle East Communications Network)
08.2024 - Current

Human Resources Manager

Luna PR - PR Agency in Web3.0 Technology
04.2022 - 03.2024

HR & Payroll Specialist

FCB Canada
01.2019 - 04.2022

Luxury Fashion Retail Expert Client Advisor

Louis Vuitton
11.2018 - 11.2019

Luxury Retail Part-Time Sales Associate

Coach
09.2017 - 02.2019

Lead Tutor & Math Tutor

George Brown College (GBC)
09.2017 - 01.2019

Health Care Provider Clinic Manager

Active Life Physio
06.2014 - 05.2016

BA Degree - Hons. Human Resources Management -

York University

Advanced Diploma - Business Administration- Human Resources -

George Brown College

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DALYA SHAHEEN