DAMARIS AKOMBI FRU
Abu Dhabi,AZ
Summary
Dynamic and detail-oriented professional with exceptional customer service skills honed at Starbucks. Proven ability to enhance customer satisfaction and foster team collaboration. Adept at cash handling and problem-solving, consistently creating a positive environment while managing time effectively in fast-paced settings. Committed to continual improvement and operational excellence.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
09.2023 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
CUSTOMER SERVICE GROUND OPERATIONS
DOUALA INTERNATIONAL AIRPORT
03.2018 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor of Arts - Aviation Management
UNIVERSITY OF BUEA
BUEA CAMEROON 11-2017
Skills
- Team collaboration
- Active listener
- Order taking
- Friendly and outgoing
- Attention to detail
- Cash handling
- Problem-solving
- Opening and closing duties
- POS system operation
- Team leadership
- Adaptive and creative
- Safe food handling practices
- Exceptional customer service
- Time management
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
German
Elementary (A2)
Spanish
Intermediate (B1)
Timeline
Barista
Starbucks
09.2023 - Current
CUSTOMER SERVICE GROUND OPERATIONS
DOUALA INTERNATIONAL AIRPORT
03.2018 - 05.2021
Bachelor of Arts - Aviation Management
UNIVERSITY OF BUEA