DAMESH THOMAS
Dubai
Summary
A dedicated professional Sales Executive with 5 years of experience in UAE, attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
Overview
2026
2026
years of professional experience
Work History
Sales executive
Hinata Trading LLC
Dubai, UAE
11.2022 - Current
- Understanding of raw materials of polyurethane industry by focus remains on providing clients with tailored and complete solutions.
- Specialized in raw materials catered to construction industry, adhesives industry, rubber industry and personal care industry.
- Identifying opportunities and effectively communicating the value of products to drive successful outcomes.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Established strong relationships with key industry players to expand business reach.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Operations Coordinator
Alif Designer Uniforms LLC
Dubai , UAE
- Product Development & Execution of Production (Ready to wear & M 2 M).
- Procuring Trims/Accessories for production as well as sampling.
- Provide inputs for customer styles, Research and Development of new styles.
- Identifying new vendors and develop partnership.
- Communication and Coordination with vendors to develop right product.
- Costing and negotiation with Suppliers.
- Fabric development, coordinating with Fabric department and Vendors.
- Handling existing customers and payment follow up.
Guest Relations Executive
Munnar Ice Queen Resort & Spa
Kerala, UAE
12.2017 - 10.2021
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Managed and improved customer service functions for reception and lounge areas.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Surveyed guests to check for areas in need of improvement.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Business Development Executive
BLAKSTONE SHIPPING SERVICES LLC
DUBAI, UAE
01.2016 - 08.2017
- Develop and continue to maintain relationships with current and potential clients.
- Prepare proposal and ensure completion of all customer & internal agreements & processes.
- Meeting with the client and Keeping track of the sales.
- Quoted prices, credit terms and other bid specifications.
- Evaluated current service needs and product satisfaction levels with established customers.
- Handled client inquiries professionally and efficiently
Guest relation officer
Spice Valley Resort
KERALA, INDIA
08.2011 - 12.2015
- Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors
- Anticipate guests needs respond promptly and acknowledge all guests concerns
- Monitor and maintain cleanliness sanitation and organization of assigned work areas
- Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability
- Meet with Supervisor to review daily assignments and priorities
- Confirmed reservation in system and reviewed all noted information
- Handled complaints, providing appropriate, timely solutions, following up to ensure continued customer satisfaction.
Accommodation Controller
Universal Sodexo / Socat Company,
MUSCAT, OMAN
06.2010 - 07.2011
- Receiving and replying e-mails for Rooms booking.
- Interacting with Clients or Customers.
- Issuing Rooms, Daily Rooms Inspections.
- Coordinating with the House keeping Supervisors and Camp Boss related to any Issues.
Hospital Supervisor
Sri Balaji Action Medical Institute
NEW DELHI, INDIA
10.2009 - 05.2010
- Floor Inspections, Floor Managing.
- Conducting Tool Box Talk for Housekeeping Supervisors & Staffs.
- Responsible for handling all types of Complains and corrective actions in the floor.
- Monitoring the disposal of Hospital Bio-Hazard Waste(B.M.W.Management).
- Weekly Twice reporting to Administration Manager and Medical Superintendent regarding complains and corrective actions.
- Coordinating with Nursing Superintendent and all other hospital staffs.
Housekeeping Supervisor, Trainee
Dr. B.L. Kapur Memorial Hospital
NEW DELHI, INDIA
04.2009 - 08.2009
- Monitoring the Cleanliness of desired areas like CCU, ICU and WARDS etc.
- Maintaining Time sheet of staffs.
- Preparing Duty Roaster and allocations of staffs as per the requirements.
- Conducting daily briefing related to the job responsibility.
- Proper duty handover to the next shift Supervisor.
Hotel Operational Trainee
Harmonia Ayurveda Health Garden
KERALA, INDIA
07.2008 - 01.2009
- I have cross trained in different departments to gain perspective on the overall operation of the hotel/hospitality (F&B,FO,HK,Eng,IT,sales, spa, marketing, purchasing and customer service departments)
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted guests with luggage storage and transportation to maintain satisfaction.
- Dealt with customer concerns and queries effectively and professionally, offering a swift resolution to any issues.
Education
Diploma - Professional Accounting
Institute Of International Advanced Accounts
Bachelor Of Tourism And Hotel Management - undefined
KMLDC, M.K University
Skills
- Relationship Building & Management
- Client relations
- Business development and planning
- Customer Satisfaction
- Customer Service
- Sales & Marketing
- MS Office & Networking
Additional Information
Nationality: Indian
DOB: 05-10-1985
Languages Known: English, Hindi, Malayalam & Tamil
Timeline
Sales executive
Hinata Trading LLC
11.2022 - Current
Guest Relations Executive
Munnar Ice Queen Resort & Spa
12.2017 - 10.2021
Business Development Executive
BLAKSTONE SHIPPING SERVICES LLC
01.2016 - 08.2017
Guest relation officer
Spice Valley Resort
08.2011 - 12.2015
Accommodation Controller
Universal Sodexo / Socat Company,
06.2010 - 07.2011
Hospital Supervisor
Sri Balaji Action Medical Institute
10.2009 - 05.2010
Housekeeping Supervisor, Trainee
Dr. B.L. Kapur Memorial Hospital
04.2009 - 08.2009
Hotel Operational Trainee
Harmonia Ayurveda Health Garden
07.2008 - 01.2009
Bachelor Of Tourism And Hotel Management - undefined
KMLDC, M.K University
Operations Coordinator
Alif Designer Uniforms LLC
Diploma - Professional Accounting
Institute Of International Advanced Accounts
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