Damodar J
IT Operations Manager & Project Delivery
Abu Dhabi,United Arab Emirates
Summary
- Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 11 years of experience in IT.
- Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
- Enterprise level projects delivered in IT infrastructure , Capacity Planning, Integration, Backups on variant Technologies.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
IT Operations and Infrastructure Project Lead
TechMahindra
UAE
06.2018 - Current
- Part of Delivery team & Responsible for solution integration, Data Migration & other Professional Services activities.
- Leading New Installation and Upgrades Infra Devices
- Data Protection solution Implementation & configuration Capacity Upgrade planning & implementation
- Responded to and remedied critical issues that could not be addressed by technicians.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
Sr. System Engineer
Delta Technologies
Hyderabad, Andhra Pradesh
01.2017 - 03.2018
- Backup & Storage Consultant for Dell EMC Products (networker 19.x , Avamar and Data Domain 2500, VNX series, Unity600, Powerstore, Powescale,isilon, HP, Netapp, Huawei Veeam.
- Configured and maintain the File Level , Database & AD, Exchange , NDMP , BMR , Backup configured in Disk level and Tape level(VTL).
- Windows Bare Metal Recovery to Physical or Virtual Computers
- Performed root cause analysis to provide resolutions for production issues.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Create storage volume & extent and devices with virtual volume multi-vendor storage connected vplex, provision lun to host.
- Distributed virtual volumes created mirror between multiple sites for HA.
- Create disk domain and storage pool.
- Administration file system NFS/CIFS logical port access for shares.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
Principal Consultant
Salam Technology
Doha, Qatar
07.2014 - 06.2016
- Implementing, Deploying & Administration of Microsoft Windows Servers 2008 R2 & 2012 & Linux Servers.
- Users Escalation Supports.
- Designing Security risk for Windows Server Infrastructure Environment.
- Managing Users and Groups.
- Deployed Active Directory Domain into Environment Separating Business and Simulation Network.
- LDAP Administration.
- Deployed Baseline & high level of securities for Server through GPO.
- Installation and configuration of Operating System such as (LDOMS) Sun Solaris 11.1, Linux 6.
- Deployment Package to clients based on Requirement.
- Configuring and Administrating Telnet and FTP.
- Experience in Protocol's (TCP/IP, NTP, NFS, DNS, LDAP, SSH).
- Viewing and controlling the Processes running on the system and automating repetitive tasks.
- User Administration by creating, maintaining User's accounts and groups, setting up User environments and allocating mount points (Storage)
- System efficiency and Performance monitoring, Disk and Network usage.
Formatting and partitioning of hard disk. - Mounting file system and Administrating.
- Carrying out Solaris LDOMS &Zones and Administration
Storage & Backup Administrator
HCL
Singapore, Singapore
01.2014 - 05.2014
- Storage Administration EMC & Netapp.
- Run Hardware health checks Troubleshooting VNX, HP, VMAX 10k , Clarion, Netapp FAS 2240
- Replication Local & Remote Time Finder SRDF operations.
- Administration and Implementation of NetApp FAS series and advanced concepts of Data. ONTAP, Experience in upgrading ONTAP versions and Firm ware.
- Creating Aggregate & volumes , luns, igroup to connect the initiator (host) by iqn iscsi initiator.
- experience on troubleshooting CIFS and NFS Share & Exports issues
- Configuring the backup Groups and Schedules, based on priority apply the Retention Policy.
- Perform configuration and environment reviews Assist with production planning to minimize risk to the operating environment and Backup product.
- Create and Manage Dataset, Schedule and Retention Policy. Monitoring AVAMAR backups and recovering failed backups.
- Good hands on Experience in AVAMAR Backup Tool.
- AVAMAR server/Client and Administrator console installation.
- Server/Client installation on different platforms.(Unix/Windows/Linux). Knowledge in managing Domains, Clients, Users through AVAMAR Administrator console.
IT Support Engineer
Logitek /Data core
Bangalore, Karnataka
06.2009 - 04.2012
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
- Submitted service tickets for equipment maintenance requests.
- Promoted efficiency among departments with prompt resolution of system issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshoot errors.
Education
Associate of Science - MBA
JNTU
Hyderabad 01.2009 - 04.2011
Associate of Science - B.sc
SKU
Andhara Pradesh 01.2007 - 06.2009
Skills
Backup Tool - EMC Avamar 74, Networker 19x and DD4500, DD9800, Veritas NetBackup 76 & Symantec Backup Exec 2014, CYA, Power Protect Cyber Recovery vault
Certification
ITIL @V3 Certified-EX5638061
Additional Information
Trainings Attended
- Huawei Storage HPCA 2020
- ITIL Expert course - Service Management, 2018
- AWS certified solution Architect 2018
- Computer Preservation & Networking, 2015
- SQL Server 2005 Administration training, 2005
Timeline
IT Operations and Infrastructure Project Lead
TechMahindra
06.2018 - Current
Sr. System Engineer
Delta Technologies
01.2017 - 03.2018
Principal Consultant
Salam Technology
07.2014 - 06.2016
Storage & Backup Administrator
HCL
01.2014 - 05.2014
IT Support Engineer
Logitek /Data core
06.2009 - 04.2012
Associate of Science - MBA
JNTU
01.2009 - 04.2011
Associate of Science - B.sc
SKU
01.2007 - 06.2009
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