Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Awards
Timeline
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Dana  Abu Hawili

Dana Abu Hawili

Abu Dhabi,United Arab Emirates

Summary

Motivated Accounts Receivable Accountant with 2+ years of experience in Accounts Receivable and 7 years in Banking. Experienced in managing payments for universities sector and provides prompt accurate billing so they can increase productivity and profit. Flexible with working alone or in a team. Quickly adjust to new professional challenges and rapidly evolving market conditions. Looking forward to taking on new challenges and maximizing payment received through my great customer service experience and financial advisory skills.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Accounts Receivable Accountant

Abu Dhabi University
02.2021 - Current
  • Handled the counter by attending students' queries, complaints, and requests.
  • Processed and posted student/sponsor payments in the form of cash, cheques, credit cards, wire transfers and online payments.
  • Prepared various letters/invoices required by students/sponsor.
  • Performed daily collection reconciliations and prepared daily collection report.
  • Assisted in the monthly review of student and sponsor accounts to ensure that all transactions are reflected in timely and accurate manner.
  • Ensured proper and timely communication with students/sponsors through meetings, phone calls and emails.
  • Maintained daily tracking of cheque status in ERP and post bounced and rejected cheques to student's account.
  • Assisted in preparing the aging report for students / sponsors to facilitate the collection process and follow up accordingly.
  • Posted financial hold to students' accounts.
  • Assisted in generating the student drop list per semester and coordinated with registration team for dropping students with certain due amounts.

Retail Banking Advisor

First Abu Dhabi Bank
09.2016 - 02.2021
  • Discussed the financial requirements and provided financial advice to clients and Promoted the Bank's products and services to increase revenue.
  • Maintained a network of Business Contacts.
  • Authorized Personal loans and overdraft facilities.
  • Analyzed financial statements to identify client viability and risk.
  • Reviewed and submitted applications to management with recommendations.
  • Issued saving plans, bonds, and investments to retail banking and wealth customers.
  • Dealt with customer complaints and solved their financial issues.
  • Fulfilled customers' requests for all banking services based on their needs (Accounts, Credit Cards, Personal or Mortgage Loans, etc.....).

Service Ambassador

First Abu Dhabi Bank
06.2015 - 09.2016
  • Meet and greet all walk-in customers to create a positive first impression and act as a role model.
  • Ensured the branch is always clean and immaculate, all promotions presented are updated, and screens are working properly.
  • Dealt with customers' routine service-related queries and direct them to appropriate sections within the branches and manage customer's complaints and feedback to ensure satisfactory customer experience.
  • Managed to make branch Queue smoother on busy days and encourage all customers to use alternative channels ATM/CDM and online banking platforms.
  • Explored all cross-sell opportunities during every customer interaction and refer such customers to retail banking advisors for further assessment.

Business Retention Officer

Dubai Islamic Bank
12.2014 - 05.2015
  • Received daily requests from branches (Early settlement, Liability Letter, NOC).
  • Contributed to successfully retain the customers who want to shift to another bank, analyzed their cases one by one to take the right action or raise a deviation within department policy.
  • Processed the above requests within their due TAT.
  • Carefully listened To Customer Attrition Reason to be able to understand the accurate reason of leaving the bank for quality improvement purposes.
  • Initiated a quick call with Normal Settlement Customers for the purpose of Cross selling new products and increasing sales revenue.

Finance Assistant - Part time

Abu Dhabi University
06.2014 - 07.2014
  • Processed tuition payment.
  • Prepared formal letters/invoices required by the students.
  • Resolved payment and student's issues.
  • Clarified students' inquiries regarding payment polices and methods.
  • Coordinated with other departments (Financial Aid, Admission, Registration, etc.) to assure students are being assisted properly.

Internship Trainer

Fujairah Chamber of Commerce
03.2013 - 05.2013
  • Daily follow up with customers according to business needs.
  • Documentation and Filing.
  • Conducted and participated in Researching and benchmarking to insure process improvement.
  • Assisted customers and completing their daily requests.

Education

Master of Business Administration -

Abu Dhabi University
02.2022 -

Bachelor of Business Administration - Business Management

Ajman University of Science and Technology
08.2009 - 06.2013

Skills

  • Microsoft Office
  • ERP software
  • Multi-tasking
  • Interpersonal Skills
  • High attention to details and accuracy
  • Have a proactive approach to work
  • Problem solving skills
  • Punctuality
  • MS Excel VLOOKUP's
  • Accounts Receivable
  • Invoice matching
  • PeopleSoft
  • Bank account management

Languages

English
Fluent
Arabic
Native

Accomplishments

• Top Achieving student for the class of 2012- 2013 in College of Business Administration.

• Best graduation project for the Thesis "E-Commerce and customer preferences".

Awards

  • First Abu Dhabi Bank

 - Top 1 Achiever in bancassurance for Abu Dhabi and Al Ain area in 2017 

 - Top 5 achiever in Personal Loan for July-2018  

Timeline

Master of Business Administration -

Abu Dhabi University
02.2022 -

Accounts Receivable Accountant

Abu Dhabi University
02.2021 - Current

Retail Banking Advisor

First Abu Dhabi Bank
09.2016 - 02.2021

Service Ambassador

First Abu Dhabi Bank
06.2015 - 09.2016

Business Retention Officer

Dubai Islamic Bank
12.2014 - 05.2015

Finance Assistant - Part time

Abu Dhabi University
06.2014 - 07.2014

Internship Trainer

Fujairah Chamber of Commerce
03.2013 - 05.2013

Bachelor of Business Administration - Business Management

Ajman University of Science and Technology
08.2009 - 06.2013
Dana Abu Hawili