Dana AlSoufi
Abu Dhabi,UAE
Summary
Highly skilled professional with extensive expertise in Microsoft Office programs, Quickbooks, and SAP Business One software. Demonstrates exceptional communication skills and multilingual abilities, ensuring effective customer service management. Proficient in boarding gate procedures, check-in processes, ticketing, fares calculations, baggage handling, and visa procedures. Known for methodical multitasking and maintaining composure under pressure while adhering to patient confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Patient relations officer
Sheikh Shakhbout Medical City
Abu Dhabi, UAE
06.2025 - Current
- Assisted in scheduling appointments, improving patient convenience and care coordination.
- Communicated with patients for better understanding of their needs.
- Liaised between healthcare practitioners and patients for smooth communication processes.
- Ensured a comfortable environment for patients with careful attention to detail.
- Established stronger relationships with patients through consistent follow-ups.
Customer service representative
Emirates Airlines
Dubai, United Arab Emirates
08.2023 - 06.2025
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
General Accountant
Al Soufi Trading Est
Ras Al Khaimah
08.2022 - 08.2023
- Review all purchase orders and bill vendors
- Input all data on SAP and Quickbooks and manage accounts and VAT allocations correctly
- Input Received Vouchers/Payment Vouchers/Journal entries
- Troubleshot problems and diagnosed system faults.
- Prepared monthly bank reconciliations with 100% accuracy.
- Analyzed monthly balance sheet accounts for corporate reporting.
- Maintained integrity of general ledger, including chart of accounts.
- Created quarterly and yearly balance sheets to track financial trends and performance.
- Checked and imported payroll and pension data to pay salary deductions.
Administrative Assistant
Menasco Mechanical Contracting LLC
Dubai
01.2022 - 08.2022
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Researched, analyzed and summarized data for research.
- Acted as main contact for internal and external clients.
- Assisted managers in compiling and organizing materials for meetings.
- Received, sorted and distributed incoming mail.
- Typed and proofread documents produced by other staff members.
Promotional Representative
Al Soufi Trading Est
06.2021 - 06.2021
- Hand out samples to customers
- Persuade them to purchase a product
- Inform them about recent promotions
Call Centre Agent
Feedback Market Research
Sharjah
08.2015 - 09.2015
- Contact possible customers and gather information and their feedback
- Be polite and professional
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
Education
Bachelor of Business Administration - Business Administration, Accounting
University of Sharjah
Bachelor of Business Administration - Accounting
American University in Dubai
High Secondary certificate - scientific curriculum
Al Ma'arifa Private School
Skills
- All of Microsoft Office programs
- Quickbooks -Accounting
- SAP business One software
- Communication skills
- Multilingual
- Methodical multitasker
- Boarding gate procedures
- Customer service management
- Check-in processes
- Ticketing
- Fares calculations
- Baggage handling
- Visa procedures
- Patient confidentiality adherence
- Composure under pressure
Additional Information
- Visa - Valid UAE resident permit, CONTACT +971561821821 deehalsoufi@gmail.com Sharjah, UAE
Languages
Arabic, English
Arabic
English
Personal Information
Education
other
Certification
Some of Completed Certificates:
- Aviation Security
- Dangerous Goods-Passenger and Crew Handling staff
- Safety Risk Management for SMS
- Health and safety in the workplace
- Crisis Response
- Communicable Disease
Languages
IELTS score 7.5,6,6,C2
References
References available upon request.
References
References available upon request.
Timeline
Patient relations officer
Sheikh Shakhbout Medical City
06.2025 - Current
Customer service representative
Emirates Airlines
08.2023 - 06.2025
General Accountant
Al Soufi Trading Est
08.2022 - 08.2023
Administrative Assistant
Menasco Mechanical Contracting LLC
01.2022 - 08.2022
Promotional Representative
Al Soufi Trading Est
06.2021 - 06.2021
Call Centre Agent
Feedback Market Research
08.2015 - 09.2015
Bachelor of Business Administration - Business Administration, Accounting
University of Sharjah
Bachelor of Business Administration - Accounting
American University in Dubai
High Secondary certificate - scientific curriculum
Al Ma'arifa Private School
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