Dana Eid
Dubai
Summary
Dynamic Catering and Events Manager with proven success in event design, guest relations, and operations oversight. Known for delivering seamless event execution and enhancing guest experiences across diverse venues.
Overview
9
9
years of professional experience
Work History
Catering and Events Manager
Meats & Cuts
04.2024 - Current
- Manage catering operations, private events, and brand activations across both the UAE and Riyadh branches.
- Oversee end-to-end event execution including logistics, staffing, client coordination, and operational planning.
- Travel regularly to Riyadh to supervise on-site operations, ensure service standards, and support business growth initiatives.
- Coordinate with partners, suppliers, and teams to deliver high-quality hospitality experiences and seamless event execution.
- Support business development through pop-ups, compound activations, and strategic partnerships.
- Ensure operational excellence while maintaining premium guest experience and brand presentation standards.
- Developed tailored menus aligning with client preferences and dietary restrictions.
- Coordinated with clients to identify objectives, delivering personalized event experiences that exceeded expectations.
Personal Assistant to the Chief Executive Officer
Meats & Cuts
04.2024 - Current
- Provided high-level executive and administrative support directly to the CEO.
- Managed schedules, meetings, travel arrangements, and confidential communications.
- Coordinated daily operations and assisted in executive decision-making process.
- Liaised with suppliers, clients, and internal teams to ensure smooth business operations.
- Managed confidential correspondence, ensuring timely communication with stakeholders and clients.
- Organized travel arrangements, enhancing operational efficiency for domestic and international trips.
- Collaborated on strategic initiatives, providing critical support in project planning and execution.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
Food & Beverage Coodinator
Lancaster Eden Bay Hotel & Resort
01.2020 - 02.2024
- Led cross-departmental initiatives to streamline operations, enhancing overall productivity within the resort's food and beverage department.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Trained new employees on company policies and procedures, leading to improved staff performance.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Developed lasting relationships with patrons through personalized service fostering loyalty.
- Optimized seating arrangements for maximum capacity utilization during busy shifts, providing excellent customer experience while maximizing profits.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members.
- Improved efficiency by developing standardized processes for order taking and fulfillment.
- Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
- Conducted regular quality checks on food and beverages, ensuring consistent excellence in presentation and taste.
- Increased revenue by upselling premium products during peak hours, utilizing effective sales techniques.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Receptionist & Event Sales Coordinator
La Siesta Hotel & Beach Resort
03.2019 - 06.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for hotel services and events, enhancing guest experience and satisfaction.
- Handled incoming calls and inquiries, providing accurate information about hotel amenities and services.
- Maintained accurate records of guest information and reservations using property management system effectively.
- Developed streamlined communication processes between departments to improve service delivery efficiency.
- Resolved guest complaints promptly, implementing feedback mechanisms to enhance overall service quality.
Captain Waitress
Kempinski Summerland Hotel & Resort
05.2018 - 10.2018
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food recommendations to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Adapted quickly to various roles during peak hours, ensuring smooth operations.
- Handled cash transactions accurately while maintaining a balanced register at end of shifts.
- Resolved customer complaints efficiently, contributing to positive dining experiences.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
Waitress
Movenpick Hotel & Resorts
05.2017 - 11.2017
- Managed multiple tables efficiently, ensuring all orders were accurately processed.
- Monitored dining area for cleanliness and organization, maintaining high standards of hygiene.
- Addressed guest concerns promptly, providing solutions to improve dining experiences.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
BBA - Hospitality & Events Management
Bir Hassan Institute
Lebanon - Beirutn 09-2021
Skills
- Food presentation
- Menu development
- Venue selection
- Event design
- Team leadership and supervision
- Deadline management
- Guest relations
- Supplier relations
- Schedule management
- Project management
- Transportation and logistics planning
- Vendor coordination
- Operations oversight
- Staff oversight
Timeline
Catering and Events Manager
Meats & Cuts
04.2024 - Current
Personal Assistant to the Chief Executive Officer
Meats & Cuts
04.2024 - Current
Food & Beverage Coodinator
Lancaster Eden Bay Hotel & Resort
01.2020 - 02.2024
Receptionist & Event Sales Coordinator
La Siesta Hotel & Beach Resort
03.2019 - 06.2020
Captain Waitress
Kempinski Summerland Hotel & Resort
05.2018 - 10.2018
Waitress
Movenpick Hotel & Resorts
05.2017 - 11.2017
BBA - Hospitality & Events Management
Bir Hassan Institute