Dana Safatli
Abu Dhabi,United Arab Emirates
Summary
A business management graduate with a masters degree in Quality Management and Organization Excellence with an experience in project management, leadership, innovation, and communications.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Head of Programs
YouVision
05.2023 - Current
- Manage the project with the partners by deciding on the business model, services, and website content.
- Leading the international relationship into new markets including the UAE, Russia and the US.
- Managing the courses preparation for the academy with registered coaches on the platform.
Oversee the sales, financials, budgeting and growth strategies.
- Manage the coaches certification process for coaches interested to enroll in the Visionary Coach program.
Sr. Relationship Manager
YallaBanks for Solutions Systems
Abu Dhabi , UAE
01.2021 - 03.2023
- Developed strategies to effectively operate the business and achieve organizational goals.
- Represented the company at conferences and exhibitions, establishing relationships with potential B2B partners.
- Led business development efforts, initiating and negotiating deals with potential customers and other startups.
- Market research and implemented innovative models to add value to customers and stay competitive.
- Provided guidance, training, and tools to support the sales team in achieving their targets.
- Collaborated closely with the Founder to provide leadership across multiple projects, ensuring successful execution.
Planning and Projects Unit Head
Tawzea Distribution and Logistics Company
, UAE
01.2016 - 09.2020
- Unit Head: PMO Office
- Tawzea for Distribution and Logistics Establishments - Subsidiary of Abu Dhabi Media
- Responsible for planning project requirements, including legal, budget, technology, governance, and customer experience journey
- Lead projects and effectively communicate methodologies with business owners, ensuring alignment and successful execution
- Prepare risk analysis matrix for each project, identifying challenges, opportunities, and mitigation plans
- Monitor corrective actions and implement preventive measures for a quality-oriented plan
- Define roles, responsibilities, and accountability hierarchy for each business owner involved in the project, ensuring clarity and effective collaboration
- Create the authority matrix for the assigned project team, establishing clear lines of authority and facilitating efficient decision-making
- Conduct strategy mapping and analysis, and prepare the yearly high-level department strategy, aligning project initiatives with overall organizational goals
- Initiatives (Driven by Innovating Solutions for Existing Challenges) :
- Initiation of the first Employee Internal Training Program & System targeted for developing employees' skills based on needs where I have created different training material such as effective business correspondence, introduction to project management, and change management
- Initiation and member of the first Change Management Committee for reviewing the efficiency of processes & internally auditing the compliance of the policies & procedures to lead to positive change & improvement
- Initiation of the first Incident Reporting Procedure to ensure the placement of continuous improvement process
- Initiation of a performance evaluation system for all suppliers, retailers, overseas logistics agents and customers
- Key Projects/ Delegations:
- Digitalization & Automation of the Courier Management System (CMS) for Logistics Operations
- Planning & Implementation for the Distribution of Emirates ID Project in the UAE
- Customer Center Planning for Tawzea Customer Happiness Centers, including QMS & design
- Planning and Design of the Operations Control Room requirement
- Development of Tawzea Logistics Warehouse including shelving & sorting system fulfillment
- Planning the establishment of the Collections Unit and writing the policies and processes
- Acting Head & Member of the Committee for updating of policies and procedures of the Tawzea
- Quality Committee Lead for Tawzea Quality implementation in all processes and change management
- Handling audit findings and highlighting relative corrective action plans for implementation.
Business Administrator
Abu Dhabi Media
Abu Dhabi
02.2008 - 12.2015
- Drafted and finalized the department manual and process diagram flows
- Coordinated with the legal department to develop standard agreements for different types of business services
- Handled the internal & external auditors risk reports & assure the implementation of the corrective actions
- Prepared quotations, offer letters and proposals for different customers
- Handling minutes of the meetings and following up on the action plan
- Prepared different business cases to be submitted to the investment committee for high budgeted contracts
- Act as a representative of the department in many meetings and events.
Education
High School Diploma -
Abu Dhabi International Private School
Abu Dhabi Bachelor of Business Administration - Management
Abu Dhabi University
Abu DhabiMasters of Quality MGT & Business Excellence -
University of Wollongong
Dubai Skills
- Project Management
- Total Quality Management
- Certified Innovation Professional
- Risk Management
- Change Management
- Counseling, Coaching and Mentorship
- Leadership
- Use of Mircosoft Office/Canva / Visio/Trello/ AI Tools
Business Skills
- Effective Communicator
- Active Listener
- Time Management
- Problem Solver
- Leadership
- Entrepreneurial mindset
- Continuous Learner
Soft Skills:
Certification
06/15
Certified Lead Auditor ISO 9001:2015 - British Standard Institute, Abu Dhabi
05/23
Train of Trainers (TOT Certified) – AETC , Online
Certified Professional Coaching Counselor – Oxford Training Center, Online
12/22
Certified Innovation Specialist - Global Innovation Institute, Online (Badandy Acadamy)
11/ 22
Entrepreneurship and Business Life Coach Certification - Transformation Academy, Online
Timeline
Head of Programs
YouVision
05.2023 - Current
Sr. Relationship Manager
YallaBanks for Solutions Systems
01.2021 - 03.2023
Planning and Projects Unit Head
Tawzea Distribution and Logistics Company
01.2016 - 09.2020
Business Administrator
Abu Dhabi Media
02.2008 - 12.2015
High School Diploma -
Abu Dhabi International Private School
Bachelor of Business Administration - Management
Abu Dhabi University
Masters of Quality MGT & Business Excellence -
University of Wollongong