DANAH HIDALGO AGUDOLO
Dubai
Summary
Experienced professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable committed to provide outstanding customer service and assistance. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Coordinator | Admin Cum Secretary
Dubai Artistic Innovation LLC
06.2023 - Current
- Prepared documentation for 50+ employees, such as work permits, visas, labor cards, salary cards, medical insurance, and renewals.
- Maintained and updated Company records such as trade licenses, software licenses, and contracts for company properties.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained human resources documentation and kept employee files up to date and accurate.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Bank Sales Associate
Security Bank Corporation
05.2022 - 01.2023
- Exceeded 100% sales targets consistently by effectively promoting bank products and services.
- Implemented effective sales strategies that resulted in increased market share for the bank.
- Direct reporting of sales activities to the Branch Manager, Sales Division & Area Head.
- Identified opportunities for cross-selling and up-selling, maximizing revenue generation.
- Delivered informative presentations during client meetings, showcasing benefits of various banking products.
Assistant Head Cashier
Chinabank Corporation
11.2016 - 05.2022
- Provided exceptional customer service to 100+ customers by promptly addressing issues and concerns, fostering customer loyalty
- Balanced daily cash operation reports accurately while identifying any discrepancies immediately in Teller's counters, ATM & main vault
- Managed high-volume rushes effectively while maintaining professional demeanor under pressure.
- Monitored suspicious activity and large transactions through proper KYC and due diligence
- Supported other departments as needed during busy periods, demonstrating flexibility and adaptability in various roles.
HR Assistant
Yialos Manning Services, Inc.
04.2016 - 11.2016
- Monitored 90+ employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Collaborated with managers to identify and address employee relations issues.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated employee training programs to improve productivity and performance.
Education
Bachelor of Science - Business Administration And Management
Pamantasan Ng Lungsod Ng Maynila
Philippines04.2016
Skills
- Customer Relations
- Client Relationship Management
- Data Verification
- Computer Skills
- Product and Service Sales
- Workforce Planning
- Onboarding, Training, and Development
- Problem-Solving
- Data Entry and Reporting
- Anti-Money Laundering
- Compliance
- Cash management services
Training
- Customer Centric Program (2022)
- Fraud Awareness (2022)
- Signature Verification Program (2022)
- 4 Disciplines of Sales Execution (2022)
- Selling Techniques for Frontliners (2018)
- Anti-Money Laundering Act (2017)
References
Available upon request
Certification
- Top 2 Sales Associate - 131.45% (exceeding Sales Target)
- Top 3 Over-all Cross Selling - 203.41% (exceeding Sales Target)
- Top 3 Sales PAR - 101.10% (exceeding Sales Target)
- Top Referrer for Bancasurance (2018)
Timeline
HR Coordinator | Admin Cum Secretary
Dubai Artistic Innovation LLC
06.2023 - Current
Bank Sales Associate
Security Bank Corporation
05.2022 - 01.2023
Assistant Head Cashier
Chinabank Corporation
11.2016 - 05.2022
HR Assistant
Yialos Manning Services, Inc.
04.2016 - 11.2016
Bachelor of Science - Business Administration And Management
Pamantasan Ng Lungsod Ng Maynila
- Top 2 Sales Associate - 131.45% (exceeding Sales Target)
- Top 3 Over-all Cross Selling - 203.41% (exceeding Sales Target)
- Top 3 Sales PAR - 101.10% (exceeding Sales Target)
- Top Referrer for Bancasurance (2018)
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