Dan Aldrich Magsombol
Al Rigga, Dubai,UAE
Summary
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
2
2
years of professional experience
Work history
Customer service representative
Teleperformance
Makati, Philippines
03.2023 - 05.2025
- Responded to customer inquiries and provide information about products and services via phone, email, and live chat.
- Handled customer complaints and issues professionally, ensuring timely and satisfactory resolution.
- Processed orders, returns, and exchanges according to company policies.
- Escalated complex issues to senior team members or supervisors when necessary.
- Collaborated with team members and other departments to improve customer service procedures and provide a unified customer experience.
- Maintained a high level of product knowledge and stay updated on company policies and promotions.
Education
Bachelor of Commerce - Accounting
Polytechnic University of the Philippines - Main - Sta. Mesa
Manila, Philippines 06/2015 - 09/2020
Skills
- Empathy
- Problem solving
- Communication
- Active Listening
- Product Knowledge
- Patience
- Tenacity
- Adaptibility
Timeline
Customer service representative
Teleperformance
03.2023 - 05.2025
Bachelor of Commerce - Accounting
Polytechnic University of the Philippines - Main - Sta. Mesa
06/2015 - 09/2020