Opera
Kushal Singh Bhadoria
Duty Manager
Abu Dhabi
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Duty Manager
Danat Jebel Dhanna Resort
Abu Dhabi
05.2022 - Current
- Initiated plans to improve customer relations, quality standards and service efficiency
- Formulated procedures to use in event of accidents, fires or other emergencies
- Trained employees in essential job functions. Set goals for department and supported employees in meeting expectations
- Handled employee-related issues to improve performance, professional conduct and attendance reliability
- Oversaw front office operations with team of 15 personnel.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Defined clear targets and objectives and communicated to other team members
Front Office Supervisor
Danat Jebel Dhanna Resort
Abu Dhabi
07.2019 - 05.2022
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Created, prepared and delivered reports to various departments
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime
- Dispersed petty cash to employees.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Standardized office structures and processes to promote collaboration and increased performance
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Delivered performance reviews, recommending additional training or advancements
Front Office Team Leader
Danat Jebel Dhanna Resort
Abu Dhabi
08.2015 - 07.2019
- Assisted guests by displaying knowledge of hotel property, local attractions and hours of operation of hotel outlets and services.
- Drove sales and maximized revenue by up-selling rooms and amenities. Handled office supply orders and inventorying.
- Handle payroll and performed monthly financial reporting and recorded payments to keep accounting system updated.
- Monitored office supplies by checking inventory and placing orders.
Front Office Team Leader
Hyatt Bangalore MG Road
Bangalore
08.2011 - 07.2015
- Processed check-ins and check-outs, created reservations and processed special requests. Motivated staff by setting goal.
- Aided colleagues, managers and customers through regular communication and assistance.
Education
Bachelor of Hotel Management - Hospitality Administration And Management
DAVV
Indore (MP) India 07.2007 - 06.2011
Skills
Staff developmentProcess implementationCalm under pressureCustomer service specialistExpert problem solverStrong time management
Process improvements
Employee Development
Operational Oversight
Quality assurance
Business administration
Negotiation
Staff Management
Dependable and Responsible
Accomplishments
· Recognize as an employee of the year award in 2014 At Hyatt Bangalore and Employee of the Month in Danat Hotels award in 2016 April.
· (Project Management) worked directly with GM & Front Office Manager to successfully host delegation (Royal family of Bahrain) twice in year 2017 & 2018
· Increased room revenue over a year period by up sell method
· Customer service consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
· Long service award from the company for hard work dedicated services towards the company in year 2019.
- Appointed as Chair person of staff welfare comity to enhance staff facility in staff village. Plane & coordinate all staff related welfare work within and out side the staff village complex.
Software
Timeline
Duty Manager
Danat Jebel Dhanna Resort
05.2022 - Current
Front Office Supervisor
Danat Jebel Dhanna Resort
07.2019 - 05.2022
Front Office Team Leader
Danat Jebel Dhanna Resort
08.2015 - 07.2019
Front Office Team Leader
Hyatt Bangalore MG Road
08.2011 - 07.2015
Bachelor of Hotel Management - Hospitality Administration And Management
DAVV
07.2007 - 06.2011