Summary
Overview
Work history
Education
Skills
Timeline
GeneralManager
Dancusters kebira

Dancusters kebira

Fujeirah ,United Arabic Emirates

Summary

Hard-working waiter with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Customer-oriented waiter with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

2
2
years of professional experience

Work history

Waiter

Zebian restaurant
United Arabic Emirates , Fujeirah
09.2024 - Current
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained knowledge of menu items, leading to accurate order taking.

° Demonstrated proficiency in using Point of Sale systems for accurate billing.

° Managing and maintaining customer accounts, updating contacts.

° Handling customer feedback both positive and negative to improve the overall customer experience.

° Greet and escort the guest to their tables, providing menu and warm welcome drink.

° Handle billing and payment efficiently, managing cash and tips responsibly.

° Support team members during busy shifts.

° Accurately take food and beverage orders, addressing dietary preferences and offering menu suggestions.

° Ensure customers get good hospitality and satisfaction.

Waiter and cashier

Serena Hotel kenya
Nairobi, Kenya
08.2019 - Current
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Helped reduce waiting times by swiftly clearing tables after use.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Delivered excellent customer service through friendly and polite interaction.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Managed timing standards in food deliveries to minimise delays.

Education

Certificate of Higher Education - Catering

Nairobi institute
Nairobi
01.2017

Skills

  • Customer Service
  • Dining etiquette knowledge
  • Food and beverage service
  • Handling difficult customers
  • Cash handling
  • Customer feedback handling
  • Food safety understanding
  • Fine dining experience
  • Clear communication
  • Dietary options

Timeline

Waiter

Zebian restaurant
09.2024 - Current

Waiter and cashier

Serena Hotel kenya
08.2019 - Current

Certificate of Higher Education - Catering

Nairobi institute
Dancusters kebira