Dania Al Tal

• Executing marketing and branding activities to support the implementation of the marketing strategy
• Executing and monitor marketing campaigns through the CRM platform
• Assisting in the development of the E-commerce strategy and plans
• Coordinating with branding activities and ensure implantation as per approved branding standards
• Efficiently liaising with agencies/suppliers/departments to deliver marketing materials requests
• Handling to develop, update, and distribute corporate marketing collaterals (including presentations, briefings, submittals, brochures, promotional items, Q&As etc.) that support Taqeef's corporate positioning, commercial, business, and brand objectives
• Working closely with the sales team to ensure marketing plans are appropriately executed as per Taqeef strategy
• Providing marketing and logistics support to departments in launching corporate or industry events
• Preparing and follow up on marketing expenditure claims from principal partners
• Monitoring marketing budget cost allocation related to marketing and branding activities
• Working with CSR partners to execute Taqeef's CSR offering, manage key campaign deliverables, and coordinate staff involvement logistics
• Developed comprehensive marketing strategies to enhance brand visibility.

• Approach potential agents and conduct Zain cash demonstration. Determine agent’s needs and requirements, follow up on Agent progress, and obtains underwriting approval by completing Agent application and contract.
• Follow up on all systems with related teams (Technical side)
• Follow up on Zain cash services (products, application, and online pages).
• Data Analysis
• Managing all Disbursements process (Follow up, cash in & out process, Reports)
• Managing agreements cycle with all related departments (Legal, Sales , Marking and IT support )
• Managing refund process for all services
• Resolving cases escalated from help desk team with internal and external stakeholders
• Provide support for corporate accounts on everything related to back end operations
• Liaison officers with the Central Bank regarding data on electronic payment systems, channels and tools
• Responsible for updating Front Liners training on any new services and products
• Managing Daily KPI’S Daily Report
• Resolving cases related to MEPS Company

• Provide technical assistance to customers subscribed to ADSL, WIMAX, HSPA+, services, ETTH, FTTH and Hosting
• Provide assistance concerning billing and service terms and procedures to customers
• Handling customer’s complaint helpdesk

• Attracts potential customers by answering product and service questions.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Promoting for new services and offers.

• Managed high volume of inbound calls for issue resolution.
• Improved customer satisfaction by providing timely and effective solutions to queries.
• Collaborated effectively with team members to meet service goals.