DANIA KHALAF
Summary
A highly committed, knowledgeable, and capable pharmacist. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Territory Manger, Medical Representative
Dr Schrammek
04.2024 - Current
- Recognized trends within territory and industry to create proactive plans.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Medical Sales Specialist
Organic Elements
11.2023 - 04.2024
- Educated new sales staff on store policies and customer support operations.
- Worked with medical teams on smooth implementation and operation of new products.
- Used consultative sales approach to understand and meet customer needs.
- Serviced existing accounts on regular basis to maximize revenue.
Medical Representative Trainee
Comix by Mpc
06.2023 - 11.2023
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Attended training courses to build understanding of processes, techniques, and industry.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Senior Sales Coordinator
Silk Road shipping and trading co
07.2021 - 03.2023
- Improvement of business functionality to align with core business objectives.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Improved productivity by increasing customer communication and responding to feedback.
- Planning and managing projects and contributing to product innovation.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Tracking operational costs toward maintaining profit-margins.
- Analyzing and maintaining operational data, and monitoring product inventories.
- Increased sales and customer satisfaction through personalized servicing.
Pharmacist Trainee
Amarin Pharmacy
05.2020 - 06.2021
- University internship.
- Dispensed over the counter medicines, reviewed prescriptions and monitored patient performance.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Provided pharmaceutical care in the form of one-on-one consultancy services.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Provided education and support to reduce obesity, diabetes and heart disease.
- Advised patients on medication side effects and contraindications and explained proper administration.
Education
Master Degree in Healthcare Management -
Girne American University
Kyrenia, North CyprusBachelor Of Pharmacy, M.pharma -
Girne American University
Kyrenia, North Cyprus09.2021
Skills
- Sales Goals
- Contract Negotiation
- Business Planning
- Network development
- Customer Relations
- Decision-Making
- Sales Reporting
- Analytical and Critical Thinking
- Dependable and Responsible
- Product Sales
- Client Service
- Problem solving strength
- Relationship Building
- Strategic Sales Planning
- Sales Presentations
- Market Analysis
Certification
- Certificate in the degree of Mpharm In Pharmacy from GIRNE AMERICAN UNIVERSITY.
- Member in Jordan Pharmacists Association JPA .
- Certificate of equivalency in the degree of Mpharm In Pharmacy from United Arab Emirates ministry of education.
- Certificate of equivalency in the degree of Mpharm In Pharmacy from Hashemite Kingdom Of Jordan ministry of education.
- Certificate of attendance in 50th ESCP SYMPOSIUM PRAGUE SYMPOSIUM 2022 (Polypharmacy and ageing)
Languages
English
Proficient
C2
Turkish
Upper intermediate
B2
Arabic
Timeline
Territory Manger, Medical Representative
Dr Schrammek
04.2024 - Current
Medical Sales Specialist
Organic Elements
11.2023 - 04.2024
Medical Representative Trainee
Comix by Mpc
06.2023 - 11.2023
Senior Sales Coordinator
Silk Road shipping and trading co
07.2021 - 03.2023
Pharmacist Trainee
Amarin Pharmacy
05.2020 - 06.2021
Master Degree in Healthcare Management -
Girne American University
Bachelor Of Pharmacy, M.pharma -
Girne American University
Similar Profiles
Sergio Real GomezSergio Real Gomez
Dermatology Nurse at Dr Craythorne, Dr. Morar, Dr. Markey, Dr. SeatonDermatology Nurse at Dr Craythorne, Dr. Morar, Dr. Markey, Dr. Seaton
Jadranka GadzeJadranka Gadze
Operating Room RN at Dr. Sean Alemi, Dr. David White, Dr. Andrew JaconoOperating Room RN at Dr. Sean Alemi, Dr. David White, Dr. Andrew Jacono
Isabella Rivera GonzálezIsabella Rivera González
Shadowing at Dr. Pablo Mojica, Dr. Eric Adler, Dr. Rafael Bouet, Dr. Luis Santos-ReyesShadowing at Dr. Pablo Mojica, Dr. Eric Adler, Dr. Rafael Bouet, Dr. Luis Santos-Reyes