Dania Matar

Greeted and assisted visitors and clients in a professional and courteous manner.
- Managed a multi-line phone system, directing calls to the appropriate departments.
- Scheduled appointments and maintained meeting rooms and calendars for staff.
- Handled incoming mail, deliveries, and prepared outgoing mail.
- Managed office supplies inventory and placed orders when necessary.

- Assisted in administrative tasks such as data entry, filing, and document management.
- Provided excellent customer service, addressing inquiries and resolving Served as the primary point of contact for patients, ensuring their needs were addressed promptly and professionally.
- Scheduled and managed patient appointments, coordinating with doctors and staff to minimize wait times.

- Maintained and updated patient records.
- Educated patients about treatment plans, follow-up care, and available medical services.
- Managed patient intake, including gathering necessary forms and information prior to appointments.
- Coordinated with medical staff to ensure smooth patient flow and timely care delivery.
- Addressed patient concerns and resolved issues related to appointments, treatments, and billing.

Corresponded with clients through email, telephone, or postal mail.
Provided clerical support to company employees by copying, faxing, and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered central telephone system and directed calls accordingly.
Used data analytics to identify and track sales trends and develop actionable insights. Directed customer leads to the connections department for further assistance.
Reviewed customer feedback to identify areas for product improvement and to create better customer experiences

Answered general marketing department inquiries by email, phone, and mail.
Managed workflow between staff, coordinating documents and creative material distribution. Developed and executed marketing plans for trade shows and other events to increase brand awareness.
Coordinated with design and media team to develop high-quality creative assets. Organized logistics for marketing and proposal strategy meetings.