Summary
Overview
Work History
Education
Timeline
Skills
Generic
Daniel  Aghanya

Daniel Aghanya

Summary

Dynamic and dedicated waiter with a proven track record at Concord Plaza, excelling in customer service and team collaboration. Skilled in point-of-sale operations and enhancing guest satisfaction through attentive service. Adaptable in fast-paced environments, consistently achieving high table turnover rates while maintaining cleanliness and food safety standards.

Overview

5
5
years of professional experience

Work History

Waiter's Assistant

Scarlet´s German Bakery & Patisserie Citywalk. Dubai.
12.2019 - 08.2020

Waiter

Concord Plaza
Nigeria
01.2016 - 08.2017
  • Provided exceptional customer service to enhance dining experience.
  • Collaborated with team members to ensure efficient food and beverage delivery.
  • Assisted in menu item recommendations based on customer preferences.
  • Maintained cleanliness and organization of dining area for optimal guest satisfaction.
  • Processed orders accurately using point-of-sale systems to improve efficiency.
  • Responded promptly to customer inquiries and resolved issues effectively.
  • Monitored table turnover rates to maximize seating capacity during peak hours.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Education

Bachelor of Science -

Imo State University
Nigeria

Timeline

Waiter's Assistant

Scarlet´s German Bakery & Patisserie Citywalk. Dubai.
12.2019 - 08.2020

Waiter

Concord Plaza
01.2016 - 08.2017

Bachelor of Science -

Imo State University

Skills

Customer service

Team collaboration

Menu recommendations

Point-of-sale operations

Order processing

Cleanliness standards

Guest satisfaction enhancement

Fast-paced environment adaptability

Multitasking abilities

Food safety compliance

Time management skills

Daniel Aghanya