Daniel Daza Borja

✓ In charge of monitoring and managing technological platforms, such as Azure and O365.
✓ Recommended options for disaster recovery, remote access, network appliances, servers, and directory services security.
✓ Performed network security design and integration duties.
✓ Provided complete end-to-end engineering and installation of route-based IP network solutions
✓ Power Apps and Power BI technical support, configuration, and management.
✓ Managed, tracked, and coordinated problem resolution and escalation processes.

✓ In charge of the creation and monitoring of the indicators (KPI, SLA, OLA, etc.) - job throughput into Help Desk.
✓ Registering, tracking, and troubleshooting incidents and requests (IMAC) reported by over 300 end-users with ManageEngine's SDP-Tool, performing assessments, identifying, and providing permanent solutions, or implementing changes in system or infrastructure, as well as managing IT inventories.
✓ Data Center services management: installation, configuration, and server support (DHCP Server, DNS Server, DFS, VMware, SCCM), networking, and IT resource support.
✓ Coordinate the implementation for SIP trunks utilizing Cisco voice gateways to replace PSTN telephony.
✓ In charge of Windows 10 migration project from Windows 7 machines; carrying through strategic plans for roll-out, minimizing the impact on business and guaranteeing continuity of services in critical areas all time.
✓ Setting Next Script Framework to improve OS installation and deployment automatic printer mapping saving up time to 30% on computer imaging.
✓ Audits: Support achievement of optimal results in IT Compliance matters. Enforce continuous improvement processes. Furthermore, former employees IDs audits.
✓ Security: Carry out Performing Hardening and Qualys assessments, as well as implementing performance patches and updating systems, along with communications about user awareness.
✓ Registering, tracking, and troubleshooting incidents and requests (IMAC) reported by over 300 end-users with ManageEngine's SDP-Tool, performing assessments, identifying, and providing permanent solutions, or implementing changes in system or infrastructure, as well as managing IT inventories