Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Timeline
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Daniel Lillian

Chennai

Summary

Over the years, I have mastered the skill to remain patient under pressure and produced excellent results. Have gained the confidence to manage business without compromising operations and to manage operational, audit and compliance requirements without compromising business. 24 years of rich experience in customer service, sales, team management and administration. Exposure in managing client, providing feasible solutions & building healthy relationships with clients thereby achieving high customer satisfaction. Always worked towards organization’s stability and sustainable long – term growth through sincere and dedicated efforts. Enhancing client base and growing business. Leading and mentoring team. An effective communicator with good analytical, inter-personal, organizational & mentoring skills.

Overview

18
18
years of professional experience

Work History

Branch Manager

AVS Distree
  • Responsible for developing and implementing strategies for the business to ensure achievement of overall business objectives through retail and wholesale business segment
  • Ensure smooth functioning of the branch with a view to achieve growth targets within a reasonable time frame
  • Actively source new customers and generate new business leads from existing customers
  • High level of customer satisfaction through excellent service
  • Maintain outstanding store setup & visual merchandising standard
  • Maintain the staff grooming & presentation skills.

Sales & Marketing Manager

AVS Distree
03.2017
  • Builds business by identifying and selling to prospects, maintaining relationships with clients
  • Identify business opportunities
  • Identify product improvements and new products by remaining current on industry trends, market activities, and competitors
  • Prepares reports by collecting, analyzing, and summarizing information
  • Maintains quality service by establishing and enforcing organization standards
  • Grew business 3 times with current company and expanded client base by 30%.

Branch Supervisor

Thomas Cook Al Rostamani Exchange Co.
01.2008 - 10.2016
  • Apart from successfully managing branch operations and business, below are my achievements
  • Our branch AL Khaleej Centre Bur Dubai was awarded in 2015 and 2016 for being the best performer on the basis of highest net income
  • Best performing branch of the area, and achieved highest ranks in branch grading system by the management
  • Have successfully conducted periodic meetings with front line branch team and managed a large volume branch of 15 staff members which serves complete solution to customers (Retail and Corporate)
  • On average 70% growth in IMT’s 25% growth in number of transactions and 20% growth in terms of revenue
  • Consistency in achieving branch targets enabled branch staff to earn monthly incentives
  • Have achieved excellent understanding on AML, Risk & Compliance and have done first level check at the branch
  • We have achieved perfect scores in quality and mystery shopper audit report on several occasions
  • Have ensured excellent customer service always and achieved and maintained high level of audit rating.

Asst. Manager – Retail

FLEMINGO DUTY FREE SHOP PVT. LTD. - Chennai International Airport
11.2003 - 12.2007
  • Responsible for merchandising products @ shops
  • Managing and motivating a team to increase sales and ensure efficiency
  • Managing stock levels and making key decisions about stock control
  • Analyzing sales figures and forecasting future sales volumes to maximize profits
  • Ensured daily reporting of sales, cash remittance to HO
  • Monitored store stock checks & documentation
  • Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development
  • Ensuring standards for quality, customer service and health and safety are met
  • Responding to customer complaints and comments
  • Organizing special promotions, displays and events
  • Attending and chairing meetings
  • Deal with all foreign currencies
  • Achievement: Increased the sale to two fold within six months
  • Increased foot fall in the shops
  • Developed good customer friendly teams.

Sr. Sales officer

Concorde Motors Ltd
11.1998 - 10.2003
  • Achieving Sales Target - Cars, Finance Income, Accessories Sales
  • Handling Walk –in & Phone Enquiries with Potential Customers
  • Detailed explanation for vehicle features through demonstration and extensive test drive
  • Enabling customers to sell their old vehicles
  • Arranging finance through ‘Preferred Financier’ for customers
  • Timely Registration and efficient delivery of the vehicles as per schedule
  • Planning, Organizing, Executive ‘Car Mela’ at Premises and outdoor location
  • Effective customer relationship management with focus on customer satisfaction
  • Achievement: Always achieved and surpassed monthly sales target on vehicles, finance income and accessories sales
  • High rate of Customer retention
  • Sales of ageing stock of vehicles.

Education

BA Political Science -

Madras Christian College
01.1998

Skills

  • Financial Oversight
  • Reporting Familiarity
  • Interviewing and Hiring
  • Operational Reports

Languages

English, Hindi, Tamil

Personal Information

  • Date of Birth: 10/10/76
  • Marital Status: Married

Disclaimer

I hereby declare that all the information given above is true to the best of my Knowledge.

Timeline

Sales & Marketing Manager

AVS Distree
03.2017

Branch Supervisor

Thomas Cook Al Rostamani Exchange Co.
01.2008 - 10.2016

Asst. Manager – Retail

FLEMINGO DUTY FREE SHOP PVT. LTD. - Chennai International Airport
11.2003 - 12.2007

Sr. Sales officer

Concorde Motors Ltd
11.1998 - 10.2003

Branch Manager

AVS Distree

BA Political Science -

Madras Christian College

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Daniel Lillian