Daniel Lillian

• Oversee daily operations of the duty-free shop, ensuring smooth and efficient service to all travelers and customers.
• Manage a team of 8 staff, providing leadership, training, and performance evaluations to improve overall team efficiency.
• Monitor inventory levels, perform stock audits, and ensure the timely replenishment of products to avoid shortages.
• Coordinate with vendors and suppliers to ensure a steady supply of goods, including duty-free alcohol, luxury goods, perfumes, and cosmetics.
• Ensure compliance with customs regulations and store policies, adhering to all local and international laws.
• Drive sales by implementing promotional strategies, upselling techniques, and providing tailored customer service to enhance sales growth.
• Resolve customer complaints, ensuring customer satisfaction through effective problem-solving and communication.
• Report on key performance metrics such as sales figures, customer satisfaction, and inventory turnover.
• Developed business plans covering use of materials, equipment safety and employee management.
• Managed stage crew to deliver smooth, successful performances.

• Oversee daily operations of the retail and wholesale store, ensuring smooth business flow across both divisions.
• Supervise and manage 4 Branches and a team of 23 sales associates, providing training, performance evaluations, and motivation.
• Maintain inventory control systems, ensuring stock levels are aligned with sales forecasts and customer demand.
• Prepare and manage sales reports, budgeting, and monthly financials, making recommendations for cost-cutting and improving profitability.
• Develop and implement strategies to drive sales, increasing revenue by 20% over 7 years
• Handle customer inquiries, complaints, and returns to ensure satisfaction and repeat business.
• Monitor trends in the garment industry and competitor activities to adjust product offerings and marketing strategies.
• Ensure compliance with store policies, health & safety regulations, and quality standards.

• Manage day-to-day operations of a high-volume money exchange branch, ensuring smooth execution of foreign exchange transactions.
• Supervise a team of 18 employees, including training, development, and performance management.
• Implement and maintain compliance with local financial regulations, ensuring full adherence to the UAE Central Bank and other regulatory bodies.
• Drive business growth by enhancing customer relationships, identifying new business opportunities, and increasing revenue.
• Develop and manage budgets, forecasts, and P&L statements for the branch. Ensure the branch meets daily operational and customer service targets, including currency transactions and foreign remittance services.
• Handle escalated customer issues, resolving them in a professional and timely manner to ensure customer satisfaction. Conduct regular audits to ensure adherence to internal controls and minimize financial risk
Key Achievements
• Our branch AL Khaleej Centre Bur Dubai was awarded in 2015 and 2016 for being the best performer on the basis of highest net income
• Best performing branch of the area, and achieved highest ranks in branch grading system by the management
• Have successfully conducted periodic meetings with front line branch team and managed a large volume branch of 15 staff members which serves complete solution to customers (Retail and Corporate)
• On average 70% growth in IMT’s 25% growth in number of transactions and 20% growth in terms of revenue
• Consistency in achieving branch targets enabled branch staff to earn monthly incentives
• Have achieved excellent understanding on AML, Risk & Compliance and have done first level check at the branch
• We have achieved perfect scores in quality and mystery shopper audit report on several occasions
• Have ensured excellent customer service always and achieved and maintained high level of audit rating.

• Responsible for merchandising products @ shops
• Managing and motivating a team to increase sales and ensure efficiency
• Managing stock levels and making key decisions about stock control
• Analyzing sales figures and forecasting future sales volumes to maximize profits
• Ensured daily reporting of sales, cash remittance to HO
• Monitored store stock checks & documentation
• Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development
• Ensuring standards for quality, customer service and health and safety are met
• Responding to customer complaints and comments
• Organizing special promotions, displays and events
• Attending and chairing meetings
• Deal with all foreign currencies
• Achievement: Increased the sale to two fold within six months
• Increased foot fall in the shops
• Developed good customer friendly teams.

• Achieving Sales Target - Cars, Finance Income, Accessories Sales
• Handling Walk –in & Phone Enquiries with Potential Customers
• Detailed explanation for vehicle features through demonstration and extensive test drive
• Enabling customers to sell their old vehicles
• Arranging finance through ‘Preferred Financier’ for customers
• Timely Registration and efficient delivery of the vehicles as per schedule
• Planning, Organizing, Executive ‘Car Mela’ at Premises and outdoor location
• Effective customer relationship management with focus on customer satisfaction
• Achievement: Always achieved and surpassed monthly sales target on vehicles, finance income and accessories sales
• High rate of Customer retention
• Sales of ageing stock of vehicles.